Valuemation

Our Consulting Expertise

Our many years of experience in providing consulting services for and in implementing knowledge-based service management solutions have produced a goal-driven and success-oriented process model that we continuously update to reflect the lessons learned from our latest projects.

You'll benefit from our well-coordinated consulting packages, which you can apply either individually or in combination in a precise, targeted manner. We'll support you in designing your ITSM strategy, create models for the operational implementation of ITSM processes in your organization and provide continuous support during the deployment and fine-tuning phases.

We'll fully support you – from devising your service strategy all the way to its operational deployment – by doing the following:

• Analyzing the maturity levels of your service management and service lifecycle processes
• Implementing strategic service portfolio management
• Structuring and implementing service catalogs
• Structuring and implementing models for IT controlling and allocating IT service costs
• Structuring business-oriented processes and services and mapping them to the underlying IT infrastructure
• Supporting the setup of an IT asset repository with interfaces to your business applications
• Preparing for a software audit and compiling an enterprise-wide software inventory list
• Structuring your IT and service assets in an ordering catalog (shopping cart) for end users
• Implementing a service-request management system with a personalized catalog of products and services
• Implementing service desk solutions (ticketing system) with an integrated solution database
• Supporting the setup and implementation of a configuration management database (CMDB)
• Designing and implementing a cross-platform monitoring solution ('umbrella system') with graphical display of all systems

USU Consulting

With our new division, USU Consulting GmbH, we can offer you expert knowledge from a consulting firm that is solely specialized in IT service management (ITSM). The focus of our comprehensive "get service management" approach is on creating IT organizations that are wholly service-oriented. With our help, you'll transform your IT organization into a proactive service-provisioning organization, allowing it to make a significant contribution to increasing added value.

Product Training and Special Seminars

Our training center offers you a full program of further product training for users and system administrators as well as specialized seminars and workshops for expert and executive personnel in IT and related specialist areas. You can find more information about this option on our website section "Training Center".

Product Support

To safeguard the value of your investment, we not only offer you support for your USU standard software product, but we also support and review your individual customizations with respect to their potential optimization and further development. We also offer other services such as individual coaching or managed services for your Valuemation environment.

Be sure to take advantage of our expertise in consulting, implementation, service, support and training – all from one source! We look forward to hearing from you!