Valuemation

Maintain a constant overview of decision-relevant key performance indicators (KPIs) and trends:

Role-specific business views provide great transparency and individualized information for both decision-makers and users.

Reduce your initial IT procurement costs and downstream costs with the help of IT service catalogs:

With the new product and service catalog, you’ll increase the level of standardization in IT job management and materials procurement. Similarly, the procurement costs and downstream costs in service fulfillment will also be reduced.

Plan and calculate your IT and service processes with the help of interactive simulations:

Interactive planning simulations and “What-if” analyses support proactive, future-ready IT control and management.

Reduce your IT costs through a maximum amount of process automation:

Having a thorough, consistent and seamless high level of process automation will dramatically cut costs for IT job management, speed up service processes and demonstrably increase the quality of service provided to your customers.

Detect and correct faults and malfunctions in IT operations faster:

Root-cause analyses based on graphical displays of causal loops will accelerate troubleshooting and correction of operational faults and malfunctions.

Accelerate service provisioning by allowing self-service requests:

The new product and service catalog provides an overview of all available IT goods and services that can be individually requested.

Structure your IT processes more quickly and easily with support of ITIL®-based process templates:

Preconfigured process models based on ITIL® best practices and step-by-step instructions will add security and efficiency to your job processing and problem solving.

Access and use your specific applications and information sources faster:

Role-based business views and individually customizable information objects provide an overall view of all important information.

Select the IT goods and services authorized for and available to you from a service catalog:

The new product and service catalog provides an overview of all available IT goods and services that can be individually requested.

Maintain a constant overview (“broad eye”) of completed and pending workflow steps:

The new configurable progress bar guides users step-by-step through their specific tasks, so they always know the exact status of the current task.

Use the integrated search function to find solutions to current problems more quickly:

This means faster and more efficient ticket processing through searches in known solutions and other helpful information sources.