Valuemation

Overview

Valuemation is a modularly constructed and yet, at the same time, highly integrated suite for supporting IT and service management. Serving as a bridge between your information technology and IT-based business processes, Valuemation provides continuous transparency over your IT-based services and costs. With Valuemation, our customers obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently chart, track, allocate and actively manage their IT costs.

Valuemation Suite Complies with ITIL® v3

For more than ten years, USU’s internationally recognized and well-integrated Valuemation product line has impressed the market with its preconfigured best practices based on the ITIL® standard. This confidence has been demonstrated once again by the successful certification of the latest version, Valuemation 4.2, by both the APM Group Ltd. and Glenfis AG, the licensed assessor and partner of the APM Group (APMG) for Europe.

The ITIL® certification was issued for a total of ten core IT service management processes: incident management, problem management, change management, release management, service asset and configuration management, finance management, service catalogue management, service portfolio management, request fulfillment and knowledge management. In this context, the knowledge-management discipline is covered by the product USU KnowledgeCenter 5.4. More…

Four core solution areas for your IT and service management

Valuemation 4 supports well-known, international companies in the widest variety of sectors with comprehensive solutions for the following:

Service Economics

• Structuring their services and marketing them in the best manner
• Offering services in a customized yet still largely standardized manner

Service Asset Lifecycle Management

• Controlling the complete lifecycle of service assets in a transparent manner

Service Operations

• Cutting costs through efficient service processes and increasing customer satisfaction

Service Monitoring

• Ensuring the highest service availability and quality

In the “Highlights” area you can find out more about the innovations in Valuemation® 4 and the new features in our new product generation!

You can find out more about our solutions in the following menus:

• Service Economics
• Service Asset Lifecycle Management
• Service Operations
• Service Monitoring

We have many years of experience in each of these solution areas: in both specialized consulting and practical implementation of tool-based solutions.We offer a full range of consulting, implementation, service, support and training options – all from a single source.

Efficient support of your service processes through integrated knowledge

These four solution areas are augmented by the comprehensive, across-the-board area of knowledge management. With the integration of USU KnowledgeCenter, service personnel will then be able to use an extremely powerful, feature-rich knowledge base and central information platform. Customers benefit in many ways, including the following:

• Fast access to quality-checked solutions
• Fast fault diagnosis with the help of dynamic decision trees
• Minimal time required to train new service personnel and significantly decreased workloads for second-level support

You can find more information on USU KnowledgeCenter at www.usu-knowledgecenter.de