Valuemation

Service Economics

The solution area Service Economics covers service description and structuring as well as the financial evaluation and economic planning behind the services provided. This area includes the following topics:

• Service Portfolio Management
• Service Level Management
• Planning and Calculation
• Costing and Charging

The service model is the heart of the business structure for a service provider – it ranges from defining the standard services to be offered in service portfolios, to referencing agreed-on service levels in setting priorities in business operations and the related service-level reporting.

In this area, Valuemation supports you in the following ways:

• By allowing flexible configuration of your service model, including its specification, classification and decomposition
• By allowing derivation of cost planning models from the service model
• By defining the service blueprint and specifying the service portfolio and the associated service contracts concluded with your customers
• By allowing use of the service decomposition model for systematic service (level) monitoring and reporting.

Our solution-specific flyer (available soon) tells you which processes are covered and supported by our solution for Service Economics. In addition, our module flyers give you an overview of the solution’s functional scope.

Take advantage of our consulting services, which will support you from the initial service strategy to the operational implementation in the following ways:

• Providing maturity-level analysis of your service management processes
• Implementing strategic service portfolio management
• Structuring and implementing service catalogs
• Structuring IT controlling models
• Implementing IT service-cost allocation models

We’d be glad to show you just how well Valuemation can support your specific needs, either in an individual web-based presentation or directly at your business. Interested? Then contact us to schedule an appointment. We’d be pleased to call you back!