Valuemation

Service Monitoring

The solution area Service Monitoring covers the monitoring of the IT infrastructure and service provisioning ability. It also checks the actual levels of service provision and the adherence to agreed-on service levels. This area includes the following topics:

• Event and Availability Management
• Infrastructure Monitoring
• Service Monitoring
• Service Level Monitoring

Strategic alignment of services and being able to meet contractually concluded service levels are the core concerns of a service operation. In the event of a fault or malfunction, the link between the infrastructure and business-oriented services enables quick prioritization of corrective measures and restoration of mission-critical services. The ability to prove and document adherence to service level agreements is the basis for measuring service success and correct cost allocation for the services provided.

In this area, Valuemation supports you in the following ways:

• Reliable and seamless monitoring of your IT infrastructure, especially business-oriented (mission-critical) services
• Full transparency of the status of mission-critical business services, of process chains as well as IT systems and applications
• Automatic alarms (interrupts) in the event of a fault or malfunction, allowing fast intervention before outages (downtimes) occur
• Monitoring of your customer-related service level agreements as well as documentation of adherence to them.

Our solution-specific flyer (available soon) tells you which processes are covered and supported by our solution for Service Monitoring. In addition, our module flyers gives you an overview of the solution’s functional scope.

Take advantage of our consulting services, which will support you from concluding service agreements to operational monitoring, such as the following:

• Devising a focal-point model which integrates all information and operator interfaces necessary for operating the data center
• Structuring business-oriented processes and services and mapping them to the underlying IT infrastructure
• Providing support in setting up a cross-platform monitoring solution (‘umbrella system’) with graphical depiction of all systems
• Setting up a comprehensive alarm (interrupt) management system with escalation levels

We’d be glad to show you just how well Valuemation can support your specific needs, either in an individual web-based presentation or directly at your business. Interested? Then contact us to schedule an appointment. We’d be pleased to call you back!