Valuemation

Service Operations

The solution area Service Operations covers the comprehensive support and control of the operational processes that ensure provision of services. This area includes the following topics:

• Service Request Management
• Incident Management
• Problem Management
• Change Management
• Configuration Management

Strategic alignment of services and being able to meet contractually concluded service levels are the core concerns of a service operation. To provide cross-functions to many other processes, it’s essential to have clear definitions and detailed agreements so that the service operation can meet its obligations in a targeted and timely manner.

In this area, Valuemation supports you in the following ways:

• By providing efficient control of operational workflows that depend on services and service assets
• By providing all the information and functionalities needed at the service desk
• By providing knowledge-based solution processes for incident and problem management
• By providing integrated job management and workflow-supported service request processing
• By minimizing risks through authorized and automated change processes.

Our solution-specific flyer (available soon) tells you which processes are covered and supported by our solution for Service Operations. In addition, our module flyers give you an overview of the solution’s functional scope.

Take advantage of our consulting services, which will support you from the initial service concept to the ultimate operational implementation, such as the following:

• Support in structuring a CMDB
• Structuring and deploying your personal catalog of products and services
• Defining and implementing service-fulfillment processes
• Help in implementing an effective IT service desk
• Maturity-level analysis of your service-operation processes

We’d be glad to show you just how well Valuemation can support your specific needs, either in an individual web-based presentation or directly at your business. Interested? Then contact us to schedule an appointment. We’d be pleased to call you back!