USU - Business Service Management

To be able to recognize risks in your business processes due to dependencies on IT services, you need detailed information on your IT infrastructure. The Configuration Management Database (CMDB) provides you with a comprehensive overview of your IT infrastructure in a centralized database. This includes:

Information on all IT components relevant to providing IT services (also known as "configuration items" or CIs)
Information on their relationships to and dependencies on each other

This provides a firm basis for safeguarding business processes through IT-supported business services.

The Valuemation CMDB Manager meets all the criteria that leading analysts consider indispensable for constructing a CMDB:

Merging of Distributed Data Sources (Federation)
Comparing Existing Data with New Data (Reconciliation)
Making Dependencies Visible (Mapping & Visualization)
Synchronizing Changes (Synchronization)

Your Benefits: With the CMDB Manager, you can:

Graphically display the relationships between IT components, IT/business services and your business processes
Minimize risks to your IT operations because you are aware of dependencies
Reduce service time and expense by having quick access to updated and secure data
Ensure optimum data quality through automatic target/actual reconciliation
Achieve legal certainty and document compliance with legal regulations and contractual terms and conditions in an audit-compliant manner.

Click here to read our flyer with detailed information.

By using the CMDB, the following add-on modules are available to augment your IT configuration data with other helpful information:

Inventory for automatic inventorying of IT assets
Dependency Mapping for automatic discovery and display of dependencies in your IT infrastructure
Contract Manager for quick access to contract information and supplier data
Change Manager for making efficient, minimal-risk changes to your IT infrastructure

When it comes to CMDB/Configuration Management Systems, Valuemation's proven strengths have already been well recognized by numerous international analysts:

"USU software is extremely function-rich and able to compete well with the rest of the full-blown IT asset lifecycle management and IT service management (ITSM) suites out there."
(Forrester Research Inc.; The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009 - 10. April 2009)

You can download recent evaluations by analysts free of charge.