USU - Business Service Management - Service Level Manager

The most effective way to meet the increasing expectations of service customers in a business environment characterized by increasing pressures on IT costs is to set up standardized service level agreements (SLAs), leaving no room for misunderstandings. These SLAs are used as a basis for measuring and monitoring IT services as well as for evaluating these services according to their quality, availability and costs.

The Valuemation Service Level Manager serves as a bridge between the technical description of IT services and their specification in formal customer/business-based service agreements. The Service Level Manager will help you define IT services, continuously plan them and document them in a service catalog.

Optional integration of the Valuemation Monitoring Manager will allow you to precisely monitor and measure your adherence to SLAs and associated IT services, especially when it comes to mission-critical business processes. You'll also get reliable status reports on the availability of your services - from the perspective of the customer/end user.

Your Benefits: With the Service Level Manager, you can:

Define customer-specific service levels
Create a basis for providing services at the IT service desk
Employ objective performance parameters to document adherence to the terms of SLAs
Provide levels of IT service quality that exactly fit the needs of each customer.

Click here to read our flyer with detailed information.

Valuemation offers you a basis for enjoying seamlessly integrated, standardized service processes based on ITIL Best Practices, all automated to the greatest possible extent. In addition to the Service Level Manager, the following modules are also available:

Incident Manager for accelerated recording, prioritization and processing of fault reports/service requests
Problem Manager for fast detection and proactive correction of errors
Service Request Manager for automated application for and approval of IT goods and services
Change Manager for securely implementing and documenting changes in your IT infrastructure
Monitoring Manager for automated monitoring of IT services and infrastructure.