23.-24. Mai 2012 in Esslingen near Stuttgart
USU World 2012 is the 22nd international conference for customers and partners of the USU Group as well as other interested persons. The topics to be presented include keynote addresses and practice-oriented presentations on current trends, strategies and successful solutions for deploying knowledge-based service management.
At USU World 2012, the focus will be on the following hot topics:
- IT & Service Lifecycle Management
- Service Portals
- Knowledge Bases in Call and Service Centers
You'll find a preview on the agenda in the enclosed event flyer.
We'll provide you with new approaches and strategies in IT and customer service. Following this, you'll learn in three series of presentations how these strategies are successfully put into practice. Customer presentations will show you the key features of successful solutions and projects. Find out how fellow specialists from well-known companies have been able to meet these major organizational and technical challenges!
You'll get insight into the product development roadmap of the USU solutions that you are now using. During the USU user forum, you'll be able to discuss your needs with other specialists and the USU Product Management team. At our trade exhibition, you'll also have an opportunity to get specific information about new solutions and discuss your questions and concerns with experts.
In addition, on May 22 there will be workshops on service portfolio management, software license management and change management; and on May 25, there will be product training courses for users.
Don't wait! Be sure to include this conference on May 23 and 24 in your schedule. Starting from February 15, you'll find further information on our special event website www.usuworld.com
