Software solutions for IT and
Enterprise Service Management

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Control all service and support processes with one central tool

We specialize in software solutions and consulting for IT and enterprise service management. The USU software Valuemation lets you map, control and optimize all service processes at your organization. The suite is used by IT at large and medium-sized companies and by IT service providers. Valuemation also supports further service areas, such as Human Resources, Facility Management and Field Service.

IT service management

IT service management

Modernize your IT with an extensive software suite.

  • All ITIL® processes are already on board: You decide which you need.
  • Choose an ITSM tool with persuasive usability and user acceptance.
  • We deliver it just as you wish: in the cloud or on-premise.

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HR service management

HR service management

Relieve your HR department of administrative tasks.

  • All the processes are tool-controlled and transparent. That means you maintain an overview.
  • Personal to-do lists and reminders mean you don’t forget anything.
  • Frequently asked questions are answered quickly and automatically by self service.

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Field service management

Field service management

Help your customer service deliver high quality.

  • Service incidents can be solved quickly and efficiently with tool support.
  • A knowledge base containing service know-how soon makes your employees productive.
  • Analyses of remote data help you increase machine running times and profitability.

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Facility service management

Facility service management

Give your facility management control over buildings and systems.

  • Central data informs you about the status of buildings, vehicles, etc.
  • Tool-aided service processes mean everyone knows what has to be done and when.
  • Systems are automatically monitored and controlled via IoT interfaces.

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Leverage our efficiency and performance for your service management

Backed by our comprehensive portfolio, we are the vendor with the greatest functional breadth in Europe.

  • Excellent references – software made in Germany
  • Can be used across all service areas (IT, HR, Facility/Field Service…)
  • Unlimited integratability in complex IT landscapes
  • Self service with the very highest user acceptance
  • Maximum ITIL® compliance
  • Users help actively shape the development roadmap
  • Top marks for customer satisfaction and value for money
  • Unlimited adaptability by customizing
  • Investment security due to our great financial strength and stability

Excerpt from our references

Alphapay AG
ALTE LEIPZIGER Lebensversicherung a.G.
ARBURG GmbH + Co KG
AVISTA Corp.
Axians ICT Austria GmbH
Baloise Group / Basler Versicherung AG
Baudirektion Kanton Zürich
Bilfinger SE
BIT BW (IT Baden-Württemberg)
BMW AG
Bundesagentur für Arbeit
C&A Services GmbH & Co. OHG
Common Sense Consulting GmbH
Comramo KID GmbH
Concordia Versicherungs-Gesellschaft a.G.
DATAGROUP SE
DATIS IT-Services GmbH
Deutsche Leasing AG
Deutsche Telekom / T-Systems Enterprise Services GmbH
Deutsche Telekom Technik GmbH
DEVK
EMAG GmbH & Co. KG
EWERK RZ GmbH
Ferrovie dello Stato Italiane SpA
Festo AG & CO. KG
Fiducia & GAD IT AG
Finance Elements GmbH
gkv informatik GbR
HALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Süd
Hansgrohe SE
Hutchison 3G Italy S.p.A
IAV GmbH Berlin
INAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul Lavoro
IT Consult Halle GmbH
ITEOS Anstalt des öffentlichens Rechts
Jungheinrich AG
Klinikum Nürnberg
Labor Staber
Landratsamt Bodenseekreis
Lanxess Deutschland GmbH
LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
MAHLE International GmbH
MARKANT Services International GmbH
MEF -  Ministero dell’Economia e delle Finanze
Modon - Saudi Industrial Property Authority
MTU Aero Engines AG
Müller Holding Ltd. & Co. KG
Netto Marken-Discount GmbH & Co. KG
OEDIV  Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
Pilz GmbH & Co. KG
Post CH AG
Poste Italiane S.p.A.
Rolls-Royce Power Systems AG
RUAG Defence
S&T AG
SIG Information Technology GmbH
Silhouette International Schmied AG
soffico GmbH
Stadt Köln
Stadtverwaltung Grevenbroich
Stuttgarter Versicherung Holding AG
Technisches Finanzamt Berlin
Trenitalia
TRUMPF Werkzeugmaschinen GmbH + Co. KG
Vater BankIT GmbH
ver.di Vereinigte Dienstleistungsgewerkschaft
WienIT EDV Dienstl. GmbH & Co KG
Wilhelm Böllhoff GmbH & Co. KG

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Events

Nov - 13, 2019

USU ITSM Experts Day

USU ITSM Experts Day
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News

Sep 11, 2019

USU wins major IT financial management contract

USU wins major IT financial management contract
Aug 29, 2019

USU’s foreign business increases, ensuring positive development

USU’s foreign business increases, ensuring positive development
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