Software solutions for
IT and enterprise
service management


IT service management: Modernize your IT with an extensive product suite.

  • All ITIL® processes are already on board: You decide which you need
  • Choose an ITSM tool with persuasive usability and user acceptance.
  • We deliver it just as you wish: in the cloud or on-premise.

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HR service management: Relieve your HR department of administrative tasks.

  • All the processes are tool-controlled and transparent. That means you maintain an overview.
  • Personal to-do lists and automatic reminders assist you, so nothing gets forgotten..
  • Routine tasks are carried out automatically by self service - quickly and without you needing to do anything.

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Field service management: Help your customer service deliver high quality.

  • Handle service incidents across teams in a tool-controlled manner - and so solve problems quickly and efficiently.
  • Make your service know-how available in a knowledge base. That means inexperienced colleagues can soon work productively, too.
  • Use big data analyses of remote data and so increase your customers' machine running times and profitability.

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Facility service management: Give your facility management control over buildings and systems.

  • All assets (buildings, vehicles, office furniture, etc.) are stored centrally. That means you can see their status and history at all times.
  • Service processes are tool-aided. As a result, everyone knows what has to be done and when.
  • Systems are automatically monitored and controlled via IoT interfaces. That means you can solve problems quickly and efficiently.

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Excerpt from our references

Alphapay AG
ALTE LEIPZIGER Lebensversicherung a.G.
ARBURG GmbH + Co KG
AVISTA Corp.
Axians ICT Austria GmbH
Baloise Group / Basler Versicherung AG
Baudirektion Kanton Zürich
Bilfinger SE
BIT BW (IT Baden-Württemberg)
BMW AG
Bundesagentur für Arbeit
C&A Services GmbH & Co. OHG
Common Sense Consulting GmbH
Comramo KID GmbH
Concordia Versicherungs-Gesellschaft a.G.
DATAGROUP SE
DATIS IT-Services GmbH
Deutsche Leasing AG
Deutsche Telekom / T-Systems Enterprise Services GmbH
Deutsche Telekom Technik GmbH
DEVK
EMAG GmbH & Co. KG
EWERK RZ GmbH
Ferrovie dello Stato Italiane SpA
Festo AG & CO. KG
Fiducia & GAD IT AG
Finance Elements GmbH
gkv informatik GbR
HALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Süd
Hansgrohe SE
Hutchison 3G Italy S.p.A
IAV GmbH Berlin
INAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul Lavoro
IT Consult Halle GmbH
ITEOS Anstalt des öffentlichens Rechts
Jungheinrich AG
Klinikum Nürnberg
Labor Staber
Landratsamt Bodenseekreis
Lanxess Deutschland GmbH
LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
MAHLE International GmbH
MARKANT Services International GmbH
MEF -  Ministero dell’Economia e delle Finanze
Modon - Saudi Industrial Property Authority
MTU Aero Engines AG
Müller Holding Ltd. & Co. KG
Netto Marken-Discount GmbH & Co. KG
OEDIV  Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
Pilz GmbH & Co. KG
Post CH AG
Poste Italiane S.p.A.
Rolls-Royce Power Systems AG
RUAG Defence
S&T AG
SIG Information Technology GmbH
Silhouette International Schmied AG
soffico GmbH
Stadt Köln
Stadtverwaltung Grevenbroich
Stuttgarter Versicherung Holding AG
Technisches Finanzamt Berlin
Trenitalia
TRUMPF Werkzeugmaschinen GmbH + Co. KG
Vater BankIT GmbH
ver.di Vereinigte Dienstleistungsgewerkschaft
WienIT EDV Dienstl. GmbH & Co KG
Wilhelm Böllhoff GmbH & Co. KG

News

USU Group announces figures for Q1 2019

The USU Group increased its consolidated sales by 4.6 % to EUR 22.0 million in the first quarter. The license business grew by 7.1% year-on-year, and the cloud and maintenance business recorded a disproportionately high increase of 14.7% to EUR 6.7 million.

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USU Group announces financial figures for 2018

In the past fiscal year, USU Software AG (USU Group) increased its sales by 7.3% year-on-year to EUR 90.5 million. The Valuemation division made a major contribution to this and achieved its highest ever growth in sales and earnings.

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