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Product information
Solution for the IT Help Desk
Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes
DownloadSolution for IT Self-Service
Offer end users a communication channel for support with high user acceptance and reduce the number of tickets
DownloadSolution for IT Service Catalog & SLA
Offer customer-oriented IT services, manage internal and external providers and measure services
DownloadSolution for IT Asset Management
Reduce costs and risks, ensure compliance and consolidate and standardize IT assets
DownloadSolution for IT Change & Config. Management
Carry out processes securely, minimize disruptions and document changes automatically in the CMDB
DownloadSolution for IT Financial Management
Plan, cost and evaluate IT services and present and allocate IT costs transparently
DownloadSolution for IT Analytics
Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses
DownloadSolution for Facility Service Management
Record problem reports and service requests in a standardized way and handle them in a consistently high quality
DownloadCertificates
ITIL® certificate for USU Valuemation 4.5 in the category IT Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
DownloadITIL® certificate for USU Valuemation 4.5 in the category HR Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
DownloadITIL® certificate for USU Valuemation 4.5 in the category Facility Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
DownloadITIL® certificate for USU Valuemation 4.5 in the category Customer Service (Field Service) Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
DownloadITIL® certificate for USU Valuemation 4.5 in the category Marketing Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
DownloadITIL® certificate for USU Valuemation 4.5
Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes
DownloadITIL® certificate for USU Valuemation 4.2
Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”
DownloadCertificate ISO/IEC 27001:2013 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
DownloadCertificate ISO/IEC 20000-1:2011 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
DownloadCertificate ISO/IEC 9001:2015 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
DownloadCase Studies
Case Study Baloise Group
“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group
DownloadCase Study Baloise Group
“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes
DownloadCase Study Baloise Group
“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data
DownloadCase Study Bkw Energie AG
“Cost transparency for service-oriented IT” – Implementation of IT financial management and additional IT service management processes in the ICT business area
DownloadCase Study Bundesagentur für Arbeit
“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services
DownloadCase Study Canton of Zurich’s Building Department
“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas
DownloadCase Study Concordia
“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository
DownloadCase Study Deutsche Leasing
“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients
DownloadCase Study Deutsche Leasing
“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes
DownloadCase Study Deutsche Telekom Technik
“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes
DownloadCase Study Gkv informatik
"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements
DownloadCase Study LVM Versicherung
“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung
DownloadCase Study MARKANT Handel und Service
“Service is the focus” – High quality of service, compliance with SLAs and audit compliance thanks to standardized, documented service processes
DownloadCase Study OEDIV Oetker Daten- und Informationsverarbeitung
“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth
DownloadCase Study RUAG
“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs
DownloadCase Study SIG Combibloc
”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services
DownloadCase Study SIG Combibloc
“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT
DownloadCase Study Swiss Post
“Restart for Service Management at the Swiss Post” – Replacement of HP Service Desk and setup and expansion of service level management
DownloadCase Study ZDF – Zweites Deutsches Fernsehen
“ZDF Steps Up IT Service Management” – Control of the lifecycle of IT configurations/components and increase in the quality of service thanks to standardized processes
DownloadExpert information
USU white paper: Remote data and what then?
Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)
DownloadUSU white paper: Discover hidden IT optimization potential with dynamic analyses
Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)
DownloadWhite paper by Stephen Mann: Establishing self-service successfully in IT support
Learn how you can avoid the most common mistakes in your self-service project. (November 2016)
DownloadUSU study: The art of reporting incidents - how well do IT departments inform users?
Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)
DownloadForrester's Vendor Landscape on ITSM SaaS
In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)
DownloadUSU study: Success Factors in IT Self Service
In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)
DownloadAnalyst’s report on service intelligence
Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, explains in his Research Note how IT service delivery can be managed professionally with service intelligence. (September 2014)
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