Learn about the key innovations and recommendations of the ITIL 4 Practices compared to ITIL v3/2011. (September 2020)

Learn about the differences to ITIL v3 and how ITIL 4 might affect your organization. (May 2020)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2020” by Research in Action (March 2020)

Forrester Research evaluated 15 international enterprise service management software providers. Learn more about the strengths and weaknesses of key tools. (October 2019)

Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.

“Baloise Group: Services with Security“ – Central tool for standardizing, automating and monitoring IT service processes

Your Cloud-based IT Service Management Software

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

“Baloise Group: Systematic IT Controlling” – Group-wide analysis and processing of heterogeneously distributed IT data

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

Offer customer-oriented IT services, manage internal and external providers and measure services

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

Plan, cost and evaluate IT services and present and allocate IT costs transparently

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas

“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

Find out how Valuemation supports your service processes in IT and other service areas!

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

In its market study 2019, the German analyst firm Research in Action compares 20 software providers in the IT and Enterprise Service Management sector. (March 2019)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

"Automated commercial IT asset management" – Valuemation as a basis for expanding IT financial management

Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

Efficiently record, manage and analyze customer-specific information

“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”

This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)

This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)

Efficiently organize customer service and offer innovative additional services such as predictive maintenance

"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Efficient processing of service enquiries and orders on HR topics and competent support of employees

“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog

"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure

"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)

„Vendor Selection Matrix IT and Enterprise Service Management SaaS and Software: The top 20 vendors in Germany 2018 “ from Research in Action (March 2018)

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)

Specialist module of the Valuemation suite

"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management

Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)

In this white paper, you’ll learn about the advantages and disadvantages connected with digitalizing HR service processes. (May 2017)

Learn the specific features which distinguish the different SaaS architecture models in this comparison of technologies. (April 2017)

“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

Core module of the Valuemation suite

Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Learn how you can drive cross-department digitization of service processes and so cut costs throughout the company. (March 2017)

“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

Specialist module of the Valuemation suite

Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

Specialist module of the Valuemation suite

“Valuemation supports S&T AG with the automation of IT and enterprise services and the management of all service processes”

Core module of the Valuemation suite, based on Orchestra

“Valuemation is service motor of the Swiss Post” — next-generation service management with exceptional agility

Specialist module of the Valuemation suite

”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

Specialist module of the Valuemation suite

“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite