Product information
USU's Portfolio for IT and Enterprise Service Management
Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.
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Solution for the IT Help Desk
Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes
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Solution for IT Self-Service
Offer end users a communication channel for support with high user acceptance and reduce the number of tickets
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Solution for IT Service Catalog & SLA
Offer customer-oriented IT services, manage internal and external providers and measure services
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Solution for IT Asset Management
Reduce costs and risks, ensure compliance and consolidate and standardize IT assets
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Solution for IT Change & Config. Management
Carry out processes securely, minimize disruptions and document changes automatically in the CMDB
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Solution for IT Financial Management
Plan, cost and evaluate IT services and present and allocate IT costs transparently
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Solution for IT Analytics
Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses
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Solution for IT Customer Relationship Management
Efficiently record, manage and analyze customer-specific information
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Solution for Facility Service Management
Record problem reports and service requests in a standardized way and handle them in a consistently high quality
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Solution for Field Service Management
Efficiently organize customer service and offer innovative additional services such as predictive maintenance
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Solution for HR Service Management
Efficient processing of service enquiries and orders on HR topics and competent support of employees
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Self service in human resources (HR) service management
Specialist module of the Valuemation suite
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Certificates
ITIL® certificate for USU Valuemation 4.5 in the category IT Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.5 in the category HR Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.5 in the category Facility Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.5 in the category Customer Service (Field Service) Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.5 in the category Marketing Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.6. – Support of the SERVIEW Service & Configuration Model
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
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ITIL® certificate for USU Valuemation 4.5
Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes
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ITIL® certificate for USU Valuemation 4.2
Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”
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Certificate ISO/IEC 27001:2013 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
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Certificate ISO/IEC 20000-1:2011 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
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Certificate ISO/IEC 9001:2015 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
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Case Studies
Case Study Baloise Group
“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data
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Case Study Baloise Group
“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes
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Case Study Baloise Group
“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group
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Case Study Bundesagentur für Arbeit
“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services
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Case Study Canton of Zurich’s Building Department
“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas
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Case Study Concordia
“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository
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Case Study Deutsche Leasing
“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients
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Case Study Deutsche Leasing
“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes
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Case Study Deutsche Telekom Technik
“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes
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Case Study Gkv informatik
"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements
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Case Study IT-Baden-Württemberg (BITBW)
"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure
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Case Study Jungheinrich
"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management
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Case Study LVM Versicherung
“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung
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Case Study MARKANT Handel und Service
“Service is the focus” – High quality of service, compliance with SLAs and audit compliance thanks to standardized, documented service processes
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Case Study OEDIV Oetker Daten- und Informationsverarbeitung
“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth
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Case Study RUAG
“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs
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Case Study SIG Combibloc
“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT
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Case Study SIG Combibloc
”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services
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Case Study Swiss Post
“Restart for Service Management at the Swiss Post” – Replacement of HP Service Desk and setup and expansion of service level management
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Expert information
USU White Paper: Procedure in choosing an ITSM Tool
This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)
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Selection of an ITSM tool: Identification of Providers
This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)
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Selection of an ITSM tool: Tool requirements catalog
This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)
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Market Report 2018: The Top 10 Vendors of IT Financial Management Software Worldwide
"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)
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Market study: The top 20 vendors of ITSM and ESM software in Germany
“Vendor Selection Matrix - IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors In Germany 2018” by Research in Action (March 2018)
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White paper: Enterprise-wide Process Automation
Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)
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Practical guide: Configuration management database (CMDB)
Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)
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USU white paper: Remote data and what then?
Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)
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USU white paper: Discover hidden IT optimization potential with dynamic analyses
Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)
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White paper by Stephen Mann: Establishing self-service successfully in IT support
Learn how you can avoid the most common mistakes in your self-service project. (November 2016)
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USU study: The art of reporting incidents - how well do IT departments inform users?
Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)
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Forrester's Vendor Landscape on ITSM SaaS
In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)
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USU study: Success Factors in IT Self-Service
In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)
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Analyst’s report on service intelligence
Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, explains in his Research Note how IT service delivery can be managed professionally with service intelligence. (September 2014)
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Videos
Video: Are you looking for a new software for your service management?
Find out how Valuemation supports your service processes in IT and other service areas!
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Webinars
Webinar with Forrester Research: The revolution in IT support
Recorded webinar, available on demand
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