Product and specialized information
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The Top 20 vendors of ITSM and ESM software 2020
“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2020” by Research in Action (March 2020)
The Forrester Wave™: Enterprise Service Management, Q4 2019
Forrester Research evaluated 15 international enterprise service management software providers. Learn more about the strengths and weaknesses of key tools. (October 2019)
ITIL® certificate for USU Valuemation 4.6 in the category IT Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
USU's Portfolio for IT and Enterprise Service Management
Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.
Baloise Group - Services with security
“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data
Baloise Group - Systematic IT controlling
“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes
Solution for the IT Help Desk
Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes
ITIL® certificate for USU Valuemation 4.6 in the category HR Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
Solution for IT Self-Service
Offer end users a communication channel for support with high user acceptance and reduce the number of tickets
Solution IT Service Catalog & SLA
Offer customer-oriented IT services, manage internal and external providers and measure services
Solution for IT Asset Management
Reduce costs and risks, ensure compliance and consolidate and standardize IT assets
Solution for IT Change & Config. Management
Carry out processes securely, minimize disruptions and document changes automatically in the CMDB
Solution for IT Financial Management
Plan, cost and evaluate IT services and present and allocate IT costs transparently
Solution for IT Analytics
Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses
ITIL® certificate for USU Valuemation 4.6 in the category Facility Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
Baloise Group - Data Communication
“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group
ITIL® certificate for USU Valuemation 4.6 in the category Customer Service (Field Service) Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
Canton of Zurich’s Building Department
“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas
Bundesagentur für Arbeit
“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services
Are you looking for a new software for your service management?
Find out how Valuemation supports your service processes in IT and other service areas!
ITIL® certificate for USU Valuemation 4.6 in the category Marketing Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
The top 20 vendors of ITSM and ESM software in Germany
In its market study 2019, the German analyst firm Research in Action compares 20 software providers in the IT and Enterprise Service Management sector. (March 2019)
ITIL® certificate for USU Valuemation 4.6. – Support of the SERVIEW Service & Configuration Model
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)
Common Sense Consulting
CSC uses Valuemation as a basis for expanding IT financial management
ITIL® certificate for USU Valuemation 4.5
Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes
Concordia
“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository
ITIL® certificate for USU Valuemation 4.2
Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”
Deutsche Leasing - Lifecycle management
“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients
Deutsche Leasing - System-aided services
“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes
Solution for IT Customer Relationship Management
Efficiently record, manage and analyze customer-specific information
Certificate ISO/IEC 27001:2013 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
Deutsche Telekom Technik
“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes
Procedure in choosing an ITSM Tool
This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)
Solution for Facility Service Management
Record problem reports and service requests in a standardized way and handle them in a consistently high quality
EWERK Group
“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”
Selection of an ITSM tool: Identification of Providers
This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)
Gkv informatik
"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements
Solution for Field Service Management
Efficiently organize customer service and offer innovative additional services such as predictive maintenance
Selection of an ITSM tool: Tool requirements catalog
This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)
Certificate ISO/IEC 20000-1:2011 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
Solution for HR Service Management
Efficient processing of service enquiries and orders on HR topics and competent support of employees
Hamburg Süd
“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog
IT-Baden-Württemberg (BITBW)
"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure
The Top 10 Vendors of IT Financial Management Software Worldwide
"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)
Certificate ISO/IEC 9001:2015 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd
Jungheinrich
"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management
LVM Versicherung
“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung
OEDIV Oetker Daten- und Informationsverarbeitung
“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth
RUAG
“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs
S+T AG
“Valuemation supports S&T AG with the automation of IT and enterprise services and the management of all service processes”
Swiss Post
“Valuemation is service motor of the Swiss Post” — next-generation service management with exceptional agility
SIG Combibloc - Self Service
”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services
SIG Combibloc - Business Service Management
“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT
Self service in human resources (HR) service management
Specialist module of the Valuemation suite
Forrester's Vendor Landscape on ITSM SaaS
In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)
