Product and specialized information
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Product information

Flyer

USU's Portfolio for IT and Enterprise Service Management

Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.

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Solution for the IT Help Desk

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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Solution for IT Self-Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

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Solution for IT Service Catalog & SLA

Offer customer-oriented IT services, manage internal and external providers and measure services

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Solution for IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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Solution for IT Change & Config. Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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Solution for IT Financial Management

Plan, cost and evaluate IT services and present and allocate IT costs transparently

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Solution for IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

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Solution for IT Customer Relationship Management

Efficiently record, manage and analyze customer-specific information

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Valuemation as a SaaS solution

Your Cloud-based IT Service Management Software

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Solution for Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

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Solution for Field Service Management

Efficiently organize customer service and offer innovative additional services such as predictive maintenance

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Solution for HR Service Management

Efficient processing of service enquiries and orders on HR topics and competent support of employees

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Asset Manager

Specialist module of the Valuemation suite

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Business Process Manager

Core module of the Valuemation suite

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Change Manager

Specialist module of the Valuemation suite

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CMDB Manager

Specialist module of the Valuemation suite

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Contract Manager

Specialist module of the Valuemation suite

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Costing & Charging Manager

Specialist module of the Valuemation suite

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Enterprise Integrator

Core module of the Valuemation suite, based on Orchestra

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Field Support Manager

Specialist module of the Valuemation suite

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Incident Manager

Specialist module of the Valuemation suite

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IT Service Continuity Manager

Specialist module of the Valuemation suite

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Knowledge Manager

Specialist module of the Valuemation suite

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Planning & Calculation Manager

Specialist module of the Valuemation suite

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Problem Manager

Specialist module of the Valuemation suite

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Procurement Manager

Specialist module of the Valuemation suite

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Release Manager

Specialist module of the Valuemation suite

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Resource Manager

Specialist module of the Valuemation suite

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Self service in human resources (HR) service management

Specialist module of the Valuemation suite

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Service Level Manager

Specialist module of the Valuemation suite

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Service Portfolio Manager

Specialist module of the Valuemation suite

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Service Request Manager

Specialist module of the Valuemation suite

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Software License Manager

Based on Aspera's Smart Track

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Supplier Manager

Specialist module of the Valuemation suite

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Certificates

Certificate

ITIL® certificate for USU Valuemation 4.5 in the category IT Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.5 in the category HR Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.5 in the category Facility Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.5 in the category Customer Service (Field Service) Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.5 in the category Marketing Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.6. – Support of the SERVIEW Service & Configuration Model

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Certificate

ITIL® certificate for USU Valuemation 4.5

Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

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Certificate

ITIL® certificate for USU Valuemation 4.2

Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

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Certificate

Certificate ISO/IEC 27001:2013 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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Certificate

Certificate ISO/IEC 20000-1:2011 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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Certificate

Certificate ISO/IEC 9001:2015 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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Case Studies

Case Study

Baloise Group

“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data

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Case Study

Baloise Group

“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes

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Case Study

Baloise Group

“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

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Case Study

Bundesagentur für Arbeit

“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

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Case Study

Canton of Zurich’s Building Department

“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas

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Case Study

Concordia

“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

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Case Study

Deutsche Leasing

“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

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Case Study

Deutsche Leasing

“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

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Case Study

Deutsche Telekom Technik

“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

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Case Study

EWERK Group

“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”

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Case Study

Gkv informatik

"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

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Case Study

Hamburg Süd

“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog

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Case Study

IT-Baden-Württemberg (BITBW)

"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure

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Case Study

Jungheinrich

"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management

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Case Study

LVM Versicherung

“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

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Case Study

MARKANT Handel und Service

“Service is the focus” – High quality of service, compliance with SLAs and audit compliance thanks to standardized, documented service processes

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Case Study

OEDIV Oetker Daten- und Informationsverarbeitung

“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

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Case Study

RUAG

“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

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Case Study

SIG Combibloc

”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

 

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Case Study

SIG Combibloc

“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

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Case Study

Swiss Post

“Restart for Service Management at the Swiss Post” – Replacement of HP Service Desk and setup and expansion of service level management

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Expert information

Study

The top 20 vendors of ITSM and ESM software in Germany

“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2019” by Research in Action (March 2019)

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White Paper

Procedure in choosing an ITSM Tool

This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)

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Tool

Selection of an ITSM tool: Identification of Providers

This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)

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Tool

Selection of an ITSM tool: Tool requirements catalog

This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)

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Study

The Top 10 Vendors of IT Financial Management Software Worldwide

"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)

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Study

The top 20 vendors of ITSM and ESM software in Germany

“Vendor Selection Matrix - IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors In Germany 2018” by Research in Action (March 2018)

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White Paper

Enterprise-wide Process Automation

Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)

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White Paper

Configuration management database (CMDB)

Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)

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White Paper

USU white paper: IT service management from the cloud

Learn the specific features which distinguish the different SaaS architecture models in this comparison of technologies. (April 2017)

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White Paper

Remote data and what then?

Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)

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White Paper

Enterprise service management at SMEs

Learn how you can drive cross-department digitization of service processes and so cut costs throughout the company. (March 2017)

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White Paper

Discover hidden IT optimization potential with dynamic analyses

Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

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White Paper

White paper by Stephen Mann: Establishing self-service successfully in IT support

Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

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Study

The art of reporting incidents - how well do IT departments inform users?

Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

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Study

Forrester's Vendor Landscape on ITSM SaaS

In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

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Study

Success Factors in IT Self-Service

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)

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Expert information

Analyst’s report on service intelligence

Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, explains in his Research Note how IT service delivery can be managed professionally with service intelligence. (September 2014)

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Videos

Video

Are you looking for a new software for your service management?

Find out how Valuemation supports your service processes in IT and other service areas!

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Webinars

Webinar

Webinar with Forrester Research: The revolution in IT support

Recorded webinar, available on demand

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