
Optimization of IT costs and resources: The Top 10 global vendors
„Vendor Selection MatrixTM Technology Cost and Resource Optimization – The Top 10 Global Vendors 2020” by Research in Action (December 2020)

The practical impact of ITIL 4 – part 3: The impact on your ITSM tool
Learn more about what practical impact ITIL 4 has on the necessary tool support in IT service management. (November 2020)

The practical impact of ITIL 4 – part 2: The new practices
Learn about the key innovations and recommendations of the ITIL 4 Practices compared to ITIL v3/2011. (September 2020)

The practical impact of ITIL 4 – part 1: Concepts and organization
Learn about the differences to ITIL v3 and how ITIL 4 might affect your organization. (May 2020)

ITIL® certificate for USU Valuemation 5.2 in the category IT Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

The Top 20 vendors of ITSM and ESM software 2020
“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2020” by Research in Action (March 2020)

USU's Portfolio for IT and Enterprise Service Management
Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.

Baloise Group - IT Service Management
“Baloise Group: Services with Security“ – Central tool for standardizing, automating and monitoring IT service processes

ITIL® certificate for USU Valuemation 4.6 in the category HR Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Solution for the IT Help Desk
Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

Baloise Group - IT Analytics
“Baloise Group: Systematic IT Controlling” – Group-wide analysis and processing of heterogeneously distributed IT data

Solution for IT Self-Service
Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

Solution for IT Service Catalog and SLA
Offer customer-oriented IT services, manage internal and external providers and measure services

Solution for IT Asset Management
Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

Solution for IT Change & Config. Management
Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

Solution for IT Financial Management
Plan, cost and evaluate IT services and present and allocate IT costs transparently

Solution for IT Analytics
Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

ITIL® certificate for USU Valuemation 4.6 in the category Facility Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Baloise Group - Data integration
“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

ITIL® certificate for USU Valuemation 4.6 in the category Customer Service (Field Service) Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Bundesagentur für Arbeit
“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

Are you looking for a new software for your service management?
Find out how Valuemation supports your service processes in IT and other service areas!

ITIL® certificate for USU Valuemation 4.6 in the category Marketing Service Management
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

The top 20 vendors of ITSM and ESM software in Germany
In its market study 2019, the German analyst firm Research in Action compares 20 software providers in the IT and Enterprise Service Management sector. (March 2019)

ITIL® certificate for USU Valuemation 4.6. – Support of the SERVIEW Service & Configuration Model
Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Common Sense Consulting
"Automated commercial IT asset management" – Valuemation as a basis for expanding IT financial management

ITIL® certificate for USU Valuemation 4.5
Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

Concordia
“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

ITIL® certificate for USU Valuemation 4.2
Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

Deutsche Leasing - Lifecycle management
“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

Solution for IT Customer Relationship Management
Efficiently record, manage and analyze customer-specific information

Deutsche Leasing - System-aided services
“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

Deutsche Telekom Technik
“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

Certificate ISO/IEC 27001:2013 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Procedure in choosing an ITSM Tool
This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)

Solution for Facility Service Management
Record problem reports and service requests in a standardized way and handle them in a consistently high quality

EWERK Group
“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”

Selection of an ITSM tool: Identification of Providers
This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)

Selection of an ITSM tool: Tool requirements catalog
This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)

Solution for Field Service Management
Efficiently organize customer service and offer innovative additional services such as predictive maintenance

gkv informatik
"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

Certificate ISO/IEC 20000-1:2011 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Solution for HR Service Management
Efficient processing of service enquiries and orders on HR topics and competent support of employees

Hamburg Süd
“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog

IT-Baden-Württemberg (BITBW)
"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure

The Top 10 Vendors of IT Financial Management Software Worldwide
"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)

The top 20 vendors of ITSM and ESM software in Germany
„Vendor Selection Matrix IT and Enterprise Service Management SaaS and Software: The top 20 vendors in Germany 2018 “ from Research in Action (March 2018)

Certificate ISO/IEC 9001:2015 for our German SaaS data center
Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Enterprise-wide Process Automation
Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)

Jungheinrich
"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management

Configuration management database (CMDB)
Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)

Digitalizing HR services: Opportunity or risk?
In this white paper, you’ll learn about the advantages and disadvantages connected with digitalizing HR service processes. (May 2017)

IT service management from the cloud
Learn the specific features which distinguish the different SaaS architecture models in this comparison of technologies. (April 2017)

LVM Versicherung
“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

Remote data and what then?
Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)

Enterprise service management at SMEs
Learn how you can drive cross-department digitization of service processes and so cut costs throughout the company. (March 2017)

OEDIV Oetker Daten- und Informationsverarbeitung
“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

Discover hidden IT optimization potential with dynamic analyses
Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

Establishing self-service successfully in IT support
Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

The art of reporting incidents - how well do IT departments inform users?
Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

RUAG Defence
“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

S+T AG
“Valuemation supports S&T AG with the automation of IT and enterprise services and the management of all service processes”

Swiss Post
“Valuemation is service motor of the Swiss Post” — next-generation service management with exceptional agility

SIG Combibloc - Self Service
”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

SIG Combibloc - Business Service Management
“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

Self service in human resources (HR) service management
Specialist module of the Valuemation suite

Forrester's Vendor Landscape on ITSM SaaS
In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

USU study: Success Factors in IT Self-Service
In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)