Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

Offer customer-oriented IT services, manage internal and external providers and measure services

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

Plan, cost and evaluate IT services and present and allocate IT costs transparently

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

Efficiently record, manage and analyze customer-specific information

Your Cloud-based IT Service Management Software

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

Efficiently organize customer service and offer innovative additional services such as predictive maintenance

Efficient processing of service enquiries and orders on HR topics and competent support of employees

Specialist module of the Valuemation suite

Core module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Core module of the Valuemation suite, based on Orchestra

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Specialist module of the Valuemation suite

Based on Aspera's Smart Track

Specialist module of the Valuemation suite

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data

“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes

“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas

“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”

"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog

"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure

"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management

“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

“Service is the focus” – High quality of service, compliance with SLAs and audit compliance thanks to standardized, documented service processes

“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

“Restart for Service Management at the Swiss Post” – Replacement of HP Service Desk and setup and expansion of service level management

“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2019” by Research in Action (March 2019)

This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)

This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)

This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)

"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)

“Vendor Selection Matrix - IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors In Germany 2018” by Research in Action (March 2018)

Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)

Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)

Learn the specific features which distinguish the different SaaS architecture models in this comparison of technologies. (April 2017)

Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)

Learn how you can drive cross-department digitization of service processes and so cut costs throughout the company. (March 2017)

Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)

Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, explains in his Research Note how IT service delivery can be managed professionally with service intelligence. (September 2014)

Find out how Valuemation supports your service processes in IT and other service areas!

Recorded webinar, available on demand