Resources Content for Smart IT & Customer Service Management

This spreadsheet helps you assess IT monitoring tools on the basis of detailed requirements. It is sent to the vendor in the course of an invitation…

This spreadsheet helps you conduct a rough assessment of ITM tools so that you can draw up a long list. The tools identified in that are assessed in…

This licensing guide explains the many options available for Salesforce software usage, as well as the options for Salesforce storage limitations.

With knowledge management analytics, you can transform data into actionable insights to help improve high-level KPIs like AHT, track content…

Software licence audits can cost millions of dollars for your business. How can you effectively respond?

An essential guide to identify SaaS costs, define contract details, and negotiate your terms

Learn how accurate and quality-assured information increases customer and employee satisfaction

Learn how to manage complexity in today’s automotive industry

Learn about the development of knowledge management over time, the three major trends driving its increasing importance, and the benefits from the…

A powerful guide to clear the SaaS junk in your software trunk

Customer service for a new generation of customers

AI in IT service management is no longer a pioneering project - it has arrived in the real world. Learn more about it in this whitepaper.