Resources Content for Smart IT & Customer Service Management

Find the best customer service software and customer support tool across many industries.

This guide explores the pitfalls of migrating licenses to S/4HANA (on-prem or cloud) and provides strategies and concrete assistance through the…

This smart guide will provide effective ways to control cloud spending and cut cloud waste based on FinOps principles.

Watch our webinar recording to discover how to elevate your business and optimize SAM, ITAM, and FinOps with USU Managed Services

Learn how to unleash the power of IT Portfolio Management with our webinar to ensure your software scene stays smooth and locked down.

For the smooth operation and performance of IT systems and applications from the customer's point of view, end-to-end monitoring is crucial today.

This white paper describes the practical hurdles IT organizations face today and outlines what an "ideal" monitoring solution might look like.

An IT Service Management (ITSM) solution as Software-as-a-Service (SaaS) offers many benefits to organizations that may not have the resources to…

A Dream Team: USU‘s Knowledge Base and Salesforce. This case study shows how ResMed integrated USU Knowledge Management and increased editorial…

USU Knowledge Management system is more than just a knowledge database. Get to know the most important features and see a km tool comparison.

This service description transparently shows the most important functions of the USU chatbot

In our webinar, you will learn how Service Automation supports your team in customer service and which use cases for ChatGPT already exist in…