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White Paper
SAP® Indirect Access vs. Digital Access
Control your risk and avoid extra costs using new SAP license management guidelines
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White Paper
The practical impact of ITIL 4 - Part 2
The practical impact of ITIL 4 - Part 2: The new practices
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White Paper
The practical impact of ITIL 4 - Part 1
The practical impact of ITIL 4 - Part 1: Concepts and organization
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White Paper
SAP® License Management in a Digital World
SAP S/4HANA, Cloud, Indirect Access
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White Paper
Empower Customer Service Management
Modern knowledge management improves agent and customer experience, while reducing operating costs.
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White Paper
IT Service Alerting
Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a…
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White Paper
Experience the Next Generation of Chatbots
Forget the clunky AI bots of years past. The next generation of AI chatbots offer a new framework which means new opportunities for you in customer…
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White Paper
Using Decision Trees in Customer Service
Through decision trees, automated customer support and successful customer service management can be achieved.
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White Paper
CIO Report: Managing Software in the New Business Paradigm
Use new 2020 research to modernize how your organization manages software in today’s hybrid business environment.
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White Paper
CIO Report: How Automation and AI Ease Software Asset Management in the Cloud Era
See how AI and Automation can enable your Software Asset Management - SAM - efforts to meet the dynamic and flexible characteristics of the cloud.
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Tool
USU IT Monitoring Tool Selection Template
This spreadsheet helps you assess IT monitoring tools on the basis of detailed requirements. It is sent to the vendor in the course of an invitation…
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Tool
IT Monitoring Tool Selection
This spreadsheet helps you conduct a rough assessment of ITM tools so that you can draw up a long list. The tools identified in that are assessed in…
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