Case Study: Hamburg Süd

Full steam ahead toward a service-oriented organization

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White Paper

White Paper: The practical impact of ITIL 4 - Part 1: Concepts and organization

Learn about the differences to ITIL v3 and how ITIL 4 might affect your organization. (May 2020)

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Study

The Top 20 vendors of ITSM and ESM software 2020

“Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors For the German Midmarket in 2020” by Research in Action (March 2020)

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Study

The Forrester Wave™: Enterprise Service Management, Q4 2019

Forrester Research evaluated 15 international enterprise service management software providers. Learn more about the strengths and weaknesses of key tools. (October 2019)

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Certificate

ITIL® certificate for USU Valuemation 4.6 in the category IT Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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USU's Portfolio for IT and Enterprise Service Management

Find out what sets USU and the USU software Valuemation apart from other vendors and their tools.

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Case Study

Baloise Group - IT Service Management

“Baloise Group: Services with Security“ – Central tool for standardizing, automating and monitoring IT service processes

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Case Study

Baloise Group - IT Analytics

“Baloise Group: Systematic IT Controlling” – Group-wide analysis and processing of heterogeneously distributed IT data

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Solution for the IT Help Desk

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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Certificate

ITIL® certificate for USU Valuemation 4.6 in the category HR Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Solution for IT Self-Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

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Solution IT Service Catalog & SLA

Offer customer-oriented IT services, manage internal and external providers and measure services

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Solution for IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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Solution for IT Change & Config. Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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Solution for IT Financial Management

Plan, cost and evaluate IT services and present and allocate IT costs transparently

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Solution for IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

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Certificate

ITIL® certificate for USU Valuemation 4.6 in the category Facility Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Case Study

Baloise Group - Data integration

“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

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Certificate

ITIL® certificate for USU Valuemation 4.6 in the category Customer Service (Field Service) Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Case Study

Canton of Zurich’s Building Department

“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas

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Certificate

ITIL® certificate for USU Valuemation 4.6 in the category Marketing Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Video

Are you looking for a new software for your service management?

Find out how Valuemation supports your service processes in IT and other service areas!

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Case Study

Bundesagentur für Arbeit

“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

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Case Study

Common Sense Consulting

"Automated commercial IT asset management" – Valuemation as a basis for expanding IT financial management

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Study

The top 20 vendors of ITSM and ESM software in Germany

In its market study 2019, the German analyst firm Research in Action compares 20 software providers in the IT and Enterprise Service Management sector. (March 2019)

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Certificate

ITIL® certificate for USU Valuemation 4.6. – Support of the SERVIEW Service & Configuration Model

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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Case Study

Concordia

“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

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Certificate

ITIL® certificate for USU Valuemation 4.5

Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

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Certificate

ITIL® certificate for USU Valuemation 4.2

Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

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Case Study

Deutsche Leasing - Lifecycle management

“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

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Solution for IT Customer Relationship Management

Efficiently record, manage and analyze customer-specific information

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Case Study

Deutsche Leasing - System-aided services

“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

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Certificate

Certificate ISO/IEC 27001:2013 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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Valuemation as a SaaS solution

Your Cloud-based IT Service Management Software

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Case Study

Deutsche Telekom Technik

“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

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Case Study

EWERK Group

“Central platform for customer-centric service management – Expansion of Valuemation into an ERP and CRM system”

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White Paper

Procedure in choosing an ITSM Tool

This best practices guide provides a structured procedure for selecting a new ITSM tool. (Update September 2018)

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Solution for Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

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Tool

Selection of an ITSM tool: Identification of Providers

This set of criteria helps you identify potential ITSM software vendors. (Update September 2018)

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Tool

Selection of an ITSM tool: Tool requirements catalog

This detailed catalog supports you in requesting a quotation / tendering and selecting ITSM software. (Update September 2018)

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Solution for Field Service Management

Efficiently organize customer service and offer innovative additional services such as predictive maintenance

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Case Study

gkv informatik

"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

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Certificate

Certificate ISO/IEC 20000-1:2011 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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Solution for HR Service Management

Efficient processing of service enquiries and orders on HR topics and competent support of employees

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Case Study

Hamburg Süd

“Full steam ahead toward a service-oriented organization” – Standardization and automation of IT processes and rollout of an online service catalog

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Case Study

IT-Baden-Württemberg (BITBW)

"High performance and customer orientation" - USU's Valuemation software is used statewide in IT service management and consolidation of the IT infrastructure

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Study

The Top 10 Vendors of IT Financial Management Software Worldwide

"Market Overview - The IT Financial Management SaaS And Software Market In 2018" by Research in Action (March 2018)

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Study

The top 20 vendors of ITSM and ESM software in Germany

„Vendor Selection Matrix IT and Enterprise Service Management SaaS and Software: The top 20 vendors in Germany 2018 “ from Research in Action (March 2018)

 

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Certificate

Certificate ISO/IEC 9001:2015 for our German SaaS data center

Certification of our hoster EWERK Group in Leipzig/Germany by the TÜV Süd

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White Paper

Enterprise-wide Process Automation

Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are. (February 2018)

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Asset Manager

Specialist module of the Valuemation suite

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Case Study

Jungheinrich

"International Service Lifecycle Management" – Use of Valuemation as a tool for all service areas, including IT Service Management and Field Service Management

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White Paper

Configuration management database (CMDB)

Learn in this white paper how to successfully deploy your CMDB and how to avoid stumbling blocks. (August 2017)

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White Paper

IT service management from the cloud

Learn the specific features which distinguish the different SaaS architecture models in this comparison of technologies. (April 2017)

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Case Study

LVM Versicherung

“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

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Business Process Manager

Core module of the Valuemation suite

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White Paper

Remote data and what then?

Discover how manufacturers can automatically evaluate remote data and use this to offer their customers new service products. (March 2017)

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Change Manager

Specialist module of the Valuemation suite

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CMDB Manager

Specialist module of the Valuemation suite

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Tool

Enterprise service management at SMEs

Learn how you can drive cross-department digitization of service processes and so cut costs throughout the company. (March 2017)

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Case Study

OEDIV Oetker Daten- und Informationsverarbeitung

“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

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Contract Manager

Specialist module of the Valuemation suite

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White Paper

Discover hidden IT optimization potential with dynamic analyses

Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

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White Paper

Establishing self-service successfully in IT support

Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

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Study

The art of reporting incidents - how well do IT departments inform users?

Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

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Case Study

RUAG Defence

“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

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Costing & Charging Manager

Specialist module of the Valuemation suite

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Case Study

S+T AG

“Valuemation supports S&T AG with the automation of IT and enterprise services and the management of all service processes”

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Enterprise Integrator

Core module of the Valuemation suite, based on Orchestra

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Case Study

Swiss Post

“Valuemation is service motor of the Swiss Post” — next-generation service management with exceptional agility

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Field Support Manager

Specialist module of the Valuemation suite

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Case Study

SIG Combibloc - Self Service

”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

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Incident Manager

Specialist module of the Valuemation suite

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Case Study

SIG Combibloc - Business Service Management

“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

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IT Service Continuity Manager

Specialist module of the Valuemation suite

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Knowledge Manager

Specialist module of the Valuemation suite

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Planning & Calculation Manager

Specialist module of the Valuemation suite

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Problem Manager

Specialist module of the Valuemation suite

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Procurement Manager

Specialist module of the Valuemation suite

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Release Manager

Specialist module of the Valuemation suite

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Resource Manager

Specialist module of the Valuemation suite

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Self service in human resources (HR) service management

Specialist module of the Valuemation suite

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Study

Forrester's Vendor Landscape on ITSM SaaS

In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

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Service Level Manager

Specialist module of the Valuemation suite

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Study

USU study: Success Factors in IT Self-Service

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)

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Service Portfolio Manager

Specialist module of the Valuemation suite

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Service Request Manager

Specialist module of the Valuemation suite

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Software License Manager

Specialist module of the Valuemation suite

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Supplier Manager

Specialist module of the Valuemation suite

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