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White Paper
Fact Sheet: The Importance of IT Cloud Visibility
The Importance of IT Cloud Visibility
Download
E-Book
Fact Sheet: Why a Lack of IT Visibility Can Make your Business Vulnerable
According to a recent IDG Report (March 2022), security and vulnerability is by far the top concern when it comes to IT visibility, followed by cost…
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White Paper
ITAM Review: Foundations of Software Asset Management
Discover the foundations of Software Asset Management and see how it can help you manage your people, processes and technology in this period of…
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White Paper
CCW Special Report: The Future of Remote Work, Productive Agents, and Knowledge Management
Propel your customer service into the future with modern knowledge management strategies that flexibly adapt to current and future channels, while…
Download
Study
CCW Market Study: Customer Contact Industry Review
The 2021 CCW Market Study examines the ways that the contact center industry has permanently changed as a result of the pandemic and shows how…
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E-Book
How to Transition from SharePoint to Knowledge Management
SharePoint cannot deliver the active knowledge that customer service departments and IT help desks require. See how to transition off of SharePoint…
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Study
Chatbots – Ready for the Future?
See results of USU’s 202 Chatbot Study showing the role of chatbots in customer service. Chatbots are seen as a must-have service channel, but…
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E-Book
Container Monitoring with USU IT Monitoring
Monitoring your containers and microservices
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E-Book
USU IT Monitoring A Holistic Monitoring Solution
You can use our IT Monitoring Solution to monitor and analyze your complete system landscape and services & processes
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E-Book
IBM Audit Playbook
The IBM Audit Playbook helps you achieve IBM compliance. You'll get proven strategies to take control of your usage and understand your entitlements…
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E-Book
Knowledge Management for Local Governments
Predictive Knowledge Management software supports officials and local governments in answering citizen inquiries faster and increasing employee…
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Tool
RFP Template for Knowledge Management
This guide, with detailed examples drawn from real Request for Proposals, will help you create a high-quality RFP for your Knowledge Management…
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