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White Paper
IT service management from the cloud
Most IT service management tools are also available in the form of software as a service (SaaS) from the cloud.
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White Paper
IT Monitoring for medium-sized companies
Even small and medium-sized companies depend today on the availability and performance of their IT. If important IT components fail, the whole…
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White Paper
Automated Systems Management
This white paper illustrates practical obstacles IT organizations face today,the prerequisites and requirements for an “ideal” solution as well as a…
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White Paper
Selecting an ITSM tool
The range of IT service management tools on offer has become very confusing. According to Gartner, there are currently more than 400 companies…
Download
Study
Hybrid Cloud Management Study 2021
The challenges, solutions, and savings potential of hybrid cloud infrastructures
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E-Book
Microsoft Audit Playbook
This Playbook will help you prepare for a Microsoft audit. We’ll show you the big hazards in your Microsoft landscape, both on-premises and in the…
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E-Book
Smart Guide: 7 Tips for Controlling Your Hybrid Cloud Costs
This eBook will show you how to control your hybrid cloud costs, so you can maximize the benefits of operating in both on-premises and cloud…
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E-Book
Decision Trees: Industry Use Cases
Using decision trees in your customer service and customer support efforts can benefit organizations in every industry. Decision trees standardize…
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E-Book
Chatbot & Virtual Assistant Use Cases
Reach your business goals by using chatbots and virtual assistants with important communication and support channels for customers and employees.
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E-Book
10 Tips to Turn an SAP® Audit into an Opportunity
Take the agony out of your SAP® audit with SAP license management tips and tools and turn the pain of your next SAP audit into your gain
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White Paper
Service-oriented IT Financial Management
At many companies, the costs of IT services are unknown or only partially known, because the company’s operational accounting is designed for the…
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Study
CCW Digital Market Study: Customer Experience Trends, Challenges & Innovations
Before COVID-19, consumers were dissatisfied with their experiences contacting customer support, and they felt strongly that they would become…
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