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White Paper
Salesforce & the SaaS Cost Explosion
Take a deep dive into the SaaS spend challenge based on real experiences with Salesforce.
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White Paper
Business Aligned SAM
Engaging stakeholders is the key to successful Software Asset Management. Learn how to build relationships and secure their support, as well as how…
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Report
IT Monitoring in the Cloud
Get full performance from your critical cloud infrastructure
Download
E-Book
Increase Customer Satisfaction with Knowledge Management
Knowledge management is a decisive success factor for customer service. Proactively capture and document knowledge centrally in one platform.
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E-Book
Seven Steps to Beat Oracle’s Shock & Audit
Oracle has a tough reputation for its software license audits. They’re long (sometimes lasting an entire year) and difficult, with complex metrics…
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E-Book
Decision Trees: Industry Use Cases
Using decision trees in your customer service and customer support efforts can benefit organizations in every industry. Decision trees standardize…
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E-Book
Chatbot & Virtual Assistant Use Cases
Reach your business goals by using chatbots and virtual assistants with important communication and support channels for customers and employees.
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E-Book
10 Tips to Turn an SAP® Audit into an Opportunity
Take the agony out of your SAP® audit with SAP license management tips and tools and turn the pain of your next SAP audit into your gain
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White Paper
Service-oriented IT Financial Management
At many companies, the costs of IT services are unknown or only partially known, because the company’s operational accounting is designed for the…
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Study
CCW Digital Market Study: Customer Experience Trends, Challenges & Innovations
Before COVID-19, consumers were dissatisfied with their experiences contacting customer support, and they felt strongly that they would become…
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Report
CCW Special Report: Knowledge Management
Conventional knowledge management solutions are outdated and ineffective. According to a CCW Digital Survey of contact center, marketing, CX, IT,…
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White Paper
The Ultimate SAP® S/4HANA Migration Guide
Migrating to S/4HANA is a substantial investment and a technical challenge. A poor migration will cost more, take longer, and require more effort.…
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