USU ITSM Experts Day
We cordially invite you to the USU ITSM Day for Service Management Experts! Learn more about the methods, processes and roles that promote high flexibility and efficiency in corporate service management.
"Agile Service Management" improves the effectiveness and efficiency of IT through agile thinking and acting. ITIL® 4 is a further development of the best practices framework and offers IT the opportunity to consistently apply the methods of an agile approach to IT service management. In this way, IT can deliver high added value even with increasing and constantly changing requirements.
These topics await you:
- ITIL® 4 makes IT Service Management more agile – Markus Bause, Managing Director – SERVIEW GmbH
- Agile request management for cloud-based services using Microsoft Office365 as an example – Dr. Matthias Vianden, Director IT - Aspera GmbH
- Automation of cloud infrastructure to support DevOps teams – Martin Landis, Business Unit Manager – USU GmbH
- Customer example: Agile Service Management at the international logistics service provider Hamburg Süd – Martin Landis, Business Unit Manager – USU GmbH
The event language is Dutch and English (presentations). Please register on our event website. Your participation is free of charge without any obligations connected with your registration.
If you have any questions, Fleur van Wely will be happy to answer them personally (Tel. +31 (650) 599 249 or f.vanwely(at)usu.de).
We look forward to your participation!