Valuemation: Software für Facility Service Management

Valuemation: Your software for facility service management

Organize service requests in your facility management team

Valuemation allows you to define facility management services and then make them available on demand to clerical staff, executives or employees at the company:

  • Automatic assignment of new requests to the responsible member of staff
  • Management of personal to-do lists with an automatic reminder function
  • Analysis of the number, scope and processing times of the services
  • Measurement of utilization and identification of bottlenecks in service processes

Inspire your employees with intuitive self service

You can make the defined facility services directly available to employees by means of the self-service solution:

  • Automatic answering of frequently asked questions from a knowledge base
  • Facility services are called off by employees and managers on the basis of their authorizations
  • Presentation of the current status of active service requests
  • Direct communication with facility management by chat
  • Intuitive operation without any prior training

Configure and automate your facility management service processes

Processes, such as “Rectify fault in sanitary equipment” or “Apply for access card”, can be configured to suit your requirements:

  • Definition of any process steps and workflows
  • Definition of the persons responsible for handling, examination and approval
  • Possibility of fully automated processes (e.g. blocking an access card when it is reported as lost)

Keep an overview of all assets

All assets to be administered by facility management can be captured and managed:

  • Management of all types of asset, such as buildings, offices, furniture, heating systems, air-conditioning systems
  • Automatic assignment of service requests and error messages to the assets
  • Transparent presentation of the current status of assets

Monitor and control systems via IoT interfaces

Network-enabled systems can be automatically monitored and controlled remotely by means of Internet of Things (IoT) interfaces:

  • Integration of any network-enabled systems, such as heating, air-conditioning, lighting and locking systems
  • Automatic checking of the status of systems and notification of error statuses
  • Automated remote controlling of device configurations from one service process

Set store by a certified solution

Valuemation has been certified by the independent management consulting firm SERVIEW GmbH. That means Valuemation can be used for all facility service processes at your company.

More information

Product information

Functions and benefits of the Valuemation solution for facility service management

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Case study

Canton of Zurich’s Building Department: Systematic Customer Service – Order Input/Control

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Alexander Betti
Executive Solution Architect

+49 7141 4867-101

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