Valuemation: Software für IT Customer Relationship Management (CRM)

The Customer Relationship Management (CRM)
Software for IT Service Providers

Manage Your Customer Relationships End-to-end

Valuemation CRM gives you transparency on all customer-related data:

  • Networking of customers, offers, contracts, supplied services, tickets, billing and responsible persons
  • Audit-compliant documentation of all contract-related data, including e-mails
  • KPI-based analyses and evaluations of customer and order data.

Digitize Your Sales and Marketing Processes

You cut your process costs by digitizing sales and marketing processes:

  • Automated processes – from creation of offers, contract management to invoicing
  • KPI-based analyses to let you identify profitable or loss-making customers relationships
  • Automated reports to identify cross-selling and upselling potential among existing customers

Hone the Pitch to Your Target Groups in Your Campaigns

Valuemation enables you to increase the relevance of campaigns for your target groups and so increase their efficiency:

  • Create interest profiles by evaluating and documenting the responses and interaction of customers and prospects
  • Extensive selection criteria for creating campaign-specific mailing lists
  • Planning and staging of sales and marketing campaigns and review of their success

Actively Control and Optimize Your Sales Process

Valuemation lets you as a managing director or sales manager benefit from comprehensive transparency and means of controlling in the sales process:

  • Record sales opportunities and offers on the basis of number and cumulative revenue
  • Obtain an overview of the potential from various segments, such as new customers, existing customers or invitations to tender
  • Presentation of sales planning on a timeline on the basis of the likelihood of the revenue being achieved
  • Measurement of the effectiveness and efficiency of the sales channels using the conversion rate

More information

Expert information

Specialist articles and white papers on the subject of IT Service Management

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Market study

The top 20 software vendors for IT and enterprise service management

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Product information

Objectives, functions and benefits of the Valuemation solution for IT CRM

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Manfred Heinz
Executive Solution Architect

+49 7141 4867-230
Manfred Heinz

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