Valuemation: Software für IT-Servicekatalog + SLA

The software for your IT service catalog and service level agreements (SLAs)

Control your entire service supply chain

Valuemation helps you establish and administer your IT service portfolio:

  • Definition of the service portfolio (service pipeline, IT service catalog, retired services)
  • Presentation of customer-specific IT service catalogs
  • Mapping of all application and delivery processes

Specify the service offering and required resources

The Valuemation service model gives you total flexibility in defining your services:

  • Definition of templates for new services to be created
  • Description of services with service parameters and options that can be configured as desired
  • Decomposition of services into standard service components and service assets

Offer your services in a service shop

Service shops present personalized IT service catalogs and allow orders to be placed:

  • Presentation of customer-specific and personalized IT service catalogs
  • Querying of the available options in the ordering process and updating of the total price
  • Initiation of the service request process in response to an order

Configure and automate your service processes

Configurable processes enable provisioning to be standardized and automated:

Monitor your services and SLAs

Service monitoring helps control fulfillment of active service level agreements:

  • Presentation of all active, customer-specific service instances and their SLA status
  • Measurement of service availability thanks to integration with monitoring tools (see also Valuemation IT & business service monitoring)
  • Customer-specific evidence of service delivery by means of SLA reporting

More information

Expert information

Specialist articles and white papers on the subject of IT service catalog & SLA

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Market study

The top 20 software vendors for IT and enterprise service management

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Product information

Functions and benefits of the Valuemation modules for IT service catalog & SLA

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Manfred Heinz
Executive Solution Architect

+49 7141 4867-230
Manfred Heinz

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