Valuemation:
Your software for
IT service management

The modular product suite with tried-and-tested ITSM solutions

Valuemation is the ITSM tool that grows with your requirements. You choose which modules to start with. Further modules can be added as and when required.

The Valuemation Suite not only caters for customary ITSM processes. It can also be used in other service areas and so throughout the company as a central tool for enterprise service management.

Leading the way among ITIL®-certified ITSM tools

The USU Valuemation suite is one of the few ITSM tools worldwide that demonstrates maximum ITIL conformity and has achieved the highest possible certification level. Valuemation has been audited and certified by internationally recognized organizations several times,

  • including by Pink Elephant in all 16 ITIL v3/2011 processes and
  • by SERVIEW in all 19 ITIL 4 practices.

Our ITSM tool “made in Germany” is therefore more powerful than most tools from international providers!

Asset ManagementAdminister IT assets over their entire lifecycle
Availability ManagementMeasure and control the availability of IT services
Capacity ManagementMeasure and control the performance of the IT infrastructure
Change ManagementSecurely plan and make changes to the IT infrastructure
Event ManagementMonitor the IT infrastructure and identify bottlenecks and downtimes
Financial ManagementPlan and calculate IT budgets and charge and control IT service costs
Incident ManagementReport, handle and resolve problems in IT operation
IT Service Continuity ManagementIdentify risks in IT operation and establish recovery processes preventively
Knowledge ManagementSafeguard know-how and share it within IT and with end users
Problem ManagementAnalyze and permanently eliminate recurrent problems in IT operation
Release & Deployment ManagementPlan and administer software releases and put them into productive operation
Request FulfillmentHandle applications and orders (service requests) from end users
Service Asset & Configuration ManagementAdminister infrastructure components and their mutual dependencies for IT services
Service Catalog ManagementDocument available IT services and enable them to be called off by end users
Service Level ManagementAdminister, check and ensure promised performance parameters for IT services
Service Portfolio ManagementAdminister planned, current and discontinued services
Availability ManagementProvide services with the agreed availability and thereby meet customer requirements
Capacity and Performance ManagementProvide services with the agreed performance and address future requirements
Change EnablementSupport the planning and implementation of changes — e.g., through agility, DevOps and automation
Deployment ManagementMake available hardware, software and other service components in the live environment
Incident ManagementReport, handle and resolve problems in IT operation
Information Security ManagementProtect the confidentiality, integrity and availability of assets, information, data and IT services
Knowledge ManagementSafeguard know-how and share it within IT and with end users
Measurement and ReportingDetermine all relevant and necessary information to make well-informed decisions
Monitoring and Event ManagementMonitor the IT infrastructure and identify bottlenecks and downtimes
Problem ManagementAnalyze and permanently eliminate recurrent problems in IT operation
Relationship ManagementEstablish and maintain relationships between the service organization and its stakeholders
Release ManagementProvide new and changed services
Service Catalogue ManagementCreate a service catalog with the available services and service packages and make this available to the relevant target groups
Service Configuration ManagementProvide reliable information about the configuration of services and their configuration items
Service Continuity ManagementEnsure availability and performance of services even in the event of a disaster
Service Financial ManagementEnsure available funds are efficiently administered and invested
Service Level ManagementDefine business-related service levels and measure and evaluate compliance with them
Service Request ManagementProcess service requests reliably and to the satisfaction of users
Supplier ManagementEnsure the quality of services and products by working with and managing external suppliers

Cut service costs throughout the company with enterprise service management

Valuemation can be used as an enterprise service management (ESM) tool in all service areas of a company. Users need just a single self-service application for all service requests.

Sharing a single tool helps you slash costs. Valuemation has been certified in five service categories as a “SERVIEW CERTIFIED TOOL” by the German management consultancy SERVIEW.

White paper: Enterprise Service Management at SMEs

Learn how you can use an ESM solution across departments to digitize all the service processes at your company.

Read the white paper now

White paper: Enterprise Service Management at SMEs

Learn how you can use an ESM solution across departments to digitize all the service processes at your company.

Read the white paper now

Valuemation is the No. 1 in customer satisfaction

In its market study for 2020, the German analysis firm Research in Action compares the 20 best vendors of IT and enterprise service management software. 750 IT budget managers from Germany were surveyed as part of it. The result: The USU software Valuemation ranks first for customer satisfaction and USU is one of the market leaders.

Read the market study now

Use your ITSM tool to automate processes throughout the company

The ITSM tool Valuemation allows you to automate service processes across departments in IT and other divisions.

Learn what possibilities modern ITSM tools offer in automating processes throughout the company, but also what their limitations are.

Read the white paper now

Satisfied Valuemation clients speak for themselves

The USU Valuemation software is used at prestigious medium-sized and large enterprises. In the video, our customers tell you why they chose USU and Valuemation.

Choose a tool that adapts to your needs

Valuemation is shipped in a standard configuration that allows you to start using it right away.
However, the software can also be customized to your needs virtually without limitation.

Shape development actively in the Valuemation User Group

We want to hear your feedback. As a user you can actively shape the next development steps and obtain an early insight into new product generations and planned new features.


User Group

Users gather twice a year for the Valuemation User Group Meeting.

To the User Group

USU World

The two-day user conference USU World is held once a year.

To USU World

Valuemation Community

The online forum offers a platform for constant dialog.

To the Community

Stay flexible – also in your choice of operating model

On-premise solution

You operate Valuemation in your data center and we implement your ITSM tool in the IT infrastructure.

SaaS solution

You use Valuemation from the cloud in the form of extremely powerful, flexible and scalable SaaS solutions.


White paper: IT service management from the cloud

Learn the specific features which distinguish SaaS architecture models in the white paper “IT service management from the cloud.”

Read the white paper now

How to select the right ITSM tool purposefully

Best practices: Benefit from the experience gathered from many invitation-to-tender projects.

Support in the selection and decision-making process

White Paper

White paper: Selecting an ITSM tool

This white paper provides you with a guide for choosing your new ITSM/ESM tool in a structured way.

Read the white paper now

Tool

Catalog of criteria for choosing a vendor

This Excel tool lets you preselect vendors on the basis of around 60 weighted assessment criteria.

Download now

Tool

Catalog of requirements for choosing a tool

You can use this sample catalog of tool requirements directly or tailor it to your own needs.

Download now

Gartner Magic Quadrant 2020 for Public Cloud Infrastructure Professional and Managed Services, Worldwide

Use this report to select service providers and to evaluate their performance and strengths.

Get your complimentary copy!