Valuemation Service Level Manager
The Valuemation Service Level Manager enables you to use the service templates defined in the service portfolio to generate customer-specific service instances. These form the basis for monitoring and optimizing service delivery. Key performance indicators (KPIs) for compliance with the SLAs can be measured and documented on the basis of the agreed performance parameters. They thus ensure a binding, process-oriented relationship between business and IT management.
Valuemation enables you to
- Enhance customer satisfaction by agreeing understandable and ensuring measurable services and compliance with them
- Negotiate services better, because it’s easier for you to compare the prices of internal and external providers on the basis of standardized services
- Simplify service controlling, since you can measure and optimize the delivery quality of providers comprehensively on the basis of SLAs
- Increase efficiency in service delivery thanks to clearly defined services and prioritization of them on the basis of agreed service levels.