Jul 05, 2018

USU cooperates with SYSback to automate IT services

A new USU partner for the Valuemation division is SYSback, a service provider specializing in IT automation. The cooperation comprises the marketing of the IT Service Management (ITSM) software Valuemation including consulting services and support on the one hand, and the expansion of Valuemation with automation solutions from SYSback on the other. The aim of the partnership is to support USU's ambitious growth targets and to further increase the degree of automation of ITSM processes when using Valuemation. This enhanced automation will enable USU customers to achieve cost savings in the six to seven-digit range.

"The widely established Valuemation software suite offers us a perfect basis for our ITSMplus concept thanks to its modular structure and integration capability. Because we tailor Valuemation to the individual requirements of our customers and deliver additional added value by linking our automation solutions, SYSback board member Alexander Hartmann explains the positive effects of the cooperation.

"Automation is one of the most important drivers for digital transformation. With the expertise of our partner SYSback, customers can now fully automate many IT services processes, such as incident, service request, change or problem management," adds Peter Stanjeck, Managing Director of USU GmbH.