The new version of USU's software for IT analytics allows analyses to be significantly accelerated: by using database-specific indices, the runtime of database queries is reduced by up to 70%.
Learn in the case study how the IT department of the logistics company Hamburg Süd was transformed into a service-centric organization and what role rigorous IT process standardization and automation play in that.
The German analyst house Research in Action compared 20 providers of ITSM/ESM software and interviewed 750 IT budget managers from Germany. USU is ranked No. 1 in performance and price and is among the market leaders with No. 2 in the overall ranking.
The new version offers experts additional options for analyzing IT financial data and dashboards for detailed comparison of IT plans and budgets. The system configuration is now even easier to navigate for administrators thanks to the revised toolkit.
By the end of Q3/2018, the USU Group had increased its sales by 9.1% year-on-year to € 64.3 million. Profitability (EBIT) also increased by 7.2%. Strong sales and earnings growth was recorded in the third quarter in particular.
The new Valuemation version includes an integrated Kanban board for ticket processing via drag & drop, a service map for visualizing and structuring services, and an extension for asset inventory in field support via smart phone.
The new version supports the open source database system MariaDB. This allows up to 100 times faster analyses compared to conventional relational databases. Also new: integrated user management with the Valuemation Suite.
The internationally active Austrian IT technology group S&T AG is establishing an IT service management competence center in Austria using USU’s Valuemation suite. In addition, S&T will market the USU software and implement it based on the ITIL® standard.
Thyssengas GmbH will use the Valuemation software suite to set up a structured service portfolio. The aim is, among other things, to present the relationships between business processes and IT services in a transparent manner.