News for IT and Enterprise Service Management

Sep 10, 2020

White Paper: Overview of the new ITIL 4 Practices

In part 2 of our new white paper series, we explain the new ITIL 4 practices together with the independent ITSM expert Stephen Mann. The white paper summarizes the main innovations in a compact form and provides recommendations for practical use.

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May 26, 2020

USU Group achieves record sales and profit in Q1 2020

The USU Group was able to boost consolidated sales by 19.3% to EUR 26.2 million in the first quarter of 2020. The acquisition of several major orders shaped the very strong operating performance, while orders on hand achieved a new record in the history of the company.

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Apr 29, 2020

White Paper: The practical impact of ITIL® 4

In Part 1 of our new white paper series, we explain the new ITIL 4 concepts together with the independent ITSM expert Stephen Mann. In addition, we explain the significance and impact ITIL 4 could have in practice.

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Vendor Selection Matrix Technology Cost and Resource Optimization: The Top 10 Global Vendors 2020

Use this market study from Research in Action to identify relevant vendors and their solutions.

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