In its market study for 2020, the analyst firm Research in Action compares the 10 most important vendors of software solutions for technology cost and resource optimization worldwide. USU ranks first in the overall evaluation and in customer satisfaction.
USU Software AG (USU Group) again achieved significant sales growth of 8.1% year-on-year in the third quarter of 2020. The main growth drivers were the very strong cloud and maintenance business and above-average consulting revenues.
Part 3 of our white paper series deals with the practical impact of ITIL 4 on tool support in IT service management. Find out what functional requirements ITSM tools must meet to support ITIL 4 and how likely tool vendors are to implement these functions.
In this current report you will learn which professional and managed service providers play a role worldwide and where the strengths and weaknesses of the respective providers lie. We offer you the Gartner report for free download.
In part 2 of our new white paper series, we explain the new ITIL 4 practices together with the independent ITSM expert Stephen Mann. The white paper summarizes the main innovations in a compact form and provides recommendations for practical use.
Following the positive first quarter, USU Software AG (USU Group) is again showing strong operational business development in the second quarter of the current 2020 fiscal year with sales growth of 13% year-on-year.
The Gartner Hype Cycle for ITSM helps I&O leaders understand the changing technology landscape and offers practices that will enable them to meet the increasing effectiveness and agility demands of digital business.
Thanks to the AI-based technology from the new USU partner FLS, USU’s Valuemation product suite provides optimized tour planning for Field Service employees. Numerous criteria are taken into consideration and adjusted in real time if unexpected events arise.
The USU Group was able to boost consolidated sales by 19.3% to EUR 26.2 million in the first quarter of 2020. The acquisition of several major orders shaped the very strong operating performance, while orders on hand achieved a new record in the history of the company.
In Part 1 of our new white paper series, we explain the new ITIL 4 concepts together with the independent ITSM expert Stephen Mann. In addition, we explain the significance and impact ITIL 4 could have in practice.
