In part 2 of our new white paper series, we explain the new ITIL 4 practices together with the independent ITSM expert Stephen Mann. The white paper summarizes the main innovations in a compact form and provides recommendations for practical use.
Following the positive first quarter, USU Software AG (USU Group) is again showing strong operational business development in the second quarter of the current 2020 fiscal year with sales growth of 13% year-on-year.
The Gartner Hype Cycle for ITSM helps I&O leaders understand the changing technology landscape and offers practices that will enable them to meet the increasing effectiveness and agility demands of digital business.
Thanks to the AI-based technology from the new USU partner FLS, USU’s Valuemation product suite provides optimized tour planning for Field Service employees. Numerous criteria are taken into consideration and adjusted in real time if unexpected events arise.
The USU Group was able to boost consolidated sales by 19.3% to EUR 26.2 million in the first quarter of 2020. The acquisition of several major orders shaped the very strong operating performance, while orders on hand achieved a new record in the history of the company.
In Part 1 of our new white paper series, we explain the new ITIL 4 concepts together with the independent ITSM expert Stephen Mann. In addition, we explain the significance and impact ITIL 4 could have in practice.
With the Valuemation Suite, USU offers a development platform for digitizing all service processes and for easily creating individual business applications. USU customers and partners can use it to optimize their business processes.
The latest Valuemation release encompasses many new features, among them drag and drop for designing services; predefined enterprise services accessible in the service shop; intelligent, AI-based ticket routing; and cost allocation for cloud services.
In fiscal year 2019, the USU Group (USU Software AG) increased consolidated sales by 5.7% to EUR 95.6 million. The main drivers were software license business with growth of 12.8% and an increase in maintenance and SaaS sales of 10.7%.
In its market study 2020, the German analyst company Research in Action compares 20 software providers in the field of IT and enterprise service management. USU ranks first in terms of customer satisfaction and is among the market leaders in Germany.