News for IT and Enterprise Service Management

Sep 10, 2020

White Paper: Overview of the new ITIL 4 Practices

In part 2 of our new white paper series, we explain the new ITIL 4 practices together with the independent ITSM expert Stephen Mann. The white paper summarizes the main innovations in a compact form and provides recommendations for practical use.

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May 26, 2020

USU Group achieves record sales and profit in Q1 2020

The USU Group was able to boost consolidated sales by 19.3% to EUR 26.2 million in the first quarter of 2020. The acquisition of several major orders shaped the very strong operating performance, while orders on hand achieved a new record in the history of the company.

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Apr 29, 2020

White Paper: The practical impact of ITIL® 4

In Part 1 of our new white paper series, we explain the new ITIL 4 concepts together with the independent ITSM expert Stephen Mann. In addition, we explain the significance and impact ITIL 4 could have in practice.

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Mar 26, 2020

Valuemation 5.2: New release of USU Suite available

The latest Valuemation release encompasses many new features, among them drag and drop for designing services; predefined enterprise services accessible in the service shop; intelligent, AI-based ticket routing; and cost allocation for cloud services.

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Mar 16, 2020

Market study 2020: USU is No. 1 in customer satisfaction

In its market study 2020, the German analyst company Research in Action compares 20 software providers in the field of IT and enterprise service management. USU ranks first in terms of customer satisfaction and is among the market leaders in Germany.

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Gartner Hype Cycle for IT Service Management, 2020

Use this research by Gartner to verify your IT strategy and innovate your organization.

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