Jan 14, 2016

gkv informatik revolutionizes IT service management

gkv informatik bundles together IT services for well-known German health insurance providers and operates one of Europe's largest datacenters in this field. For over 41,000 employees in customer organizations, gkv informatik provides comprehensive IT services and manages for example the centralized collection of contributions from approx. 17 million insured persons.

gkv informatik was established by its shareholders (including various AOKs and what is now BARMER GEK) in order to provide comprehensive and client-oriented services. Bringing together various areas of IT should above all standardize the different procedures and processes as well as the IT infrastructures, tools and maturity levels.

André Mosinski, Business Coordinator Architecture at gkv informatik sums up the results of this challenge: "The ITIL®-compliant service processes we have implemented over the past few years have created the organizational and technical basis on which we can generate significantly more value for our customers. The partnership with USU when carrying out the project was trouble-free. USU Valuemation is now one of our central work tools in the area of IT service management."

Find out how gkv informatik proceeded in order to create an overall solution for IT service management as well as a completely new and homogeneous IT process landscape that supports the future growth with high flexibility.