Apr 22, 2015

Service is the focus at MARKANT

MARKANT Handels und Service GmbH is part of Switzerland's MARKANT AG and provides a broad range of services for the largest trading and service cooperative in Europe’s food industry and its country organizations.

Growing customer requirements and changes to the legal framework led to the decision to centralize information technology at its location in Offenburg, Germany, and develop a standardized, ITIL®-compliant overall process model. The objective: To offer internal customers from the local companies efficient, transparent and high-quality IT services.

Learn how IT has repositioned itself as a service provider and business driver, what factors were crucial to the project's success, and how USU's solutions now deliver a high degree of transparency and service automation to help the company grow by means of integrated service processes.

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