SERVIEW Certifies USU’s Valuemation Suite in 5 Service Areas
USU’s Valuemation suite was certified by the independent management consulting firm SERVIEW GmbH in August 2016: The “SERVIEW CERTIFIEDTOOL” seal confirms that USU’s Valuemation suite ensures ITIL®-compliant implementation of service processes and consistent use of the main ITIL® terminology in the service areas of IT service management, HR service management, customer service management, facility service management and marketing service management.
Die Zertifizierung einer Software-Lösung durch SERVIEW ist in 5 Servicemanagement-Kategorien und in bis zu 18 Prozessen pro Kategorie möglich. Die USU-Suite Valuemation 4.6 erfüllt laut SERVIEW nachweislich die anspruchsvollen Kriterien in den Kategorien IT Service Management, Facility Service Management, Customer Service Management, HR Service Management und Marketing Service Management.
USU Suite Supports Cross-discipline Service Management
Peter Stanjeck, member of management at USU’s Business Service Management division, states: "We’re proud of this accolade, which will help us further strengthen our commitment to a high degree of standardization in our software solutions and support of ITIL® best practices. Numerous prestigious companies already use our Valuemation suite outside IT. That’s why our software’s end-to-end ITIL® compliance plays a crucial part in automating service processes in a company’s different service areas."
Valuemation’s compliance with ITIL® best practices has been confirmed since 2007 in eight certifications by different ITIL® assessors and experts – and by SERVIEW for the second time. USU AG is listed with its latest software version Valuemation 4.6 on the website SERVIEW CERTIFIEDTOOLs under the tool vendors.
About SERVIEW GmbH
SERVIEW GmbH is headquartered in Bad Homburg and is an independent management consulting firm that specializes in optimizing service organizations using globally recognized best management practices.
The free seal of quality SERVIEW CERTIFIEDTOOL has stood for excellent service management software solutions since 2003. To gain this award, software vendors must apply for certification to SERVIEW GmbH and demonstrably meet high requirements from more than 600 assessment criteria.