Sep 25, 2018

USU cooperates with IT technology group S&T AG in Austria + Eastern Europe

The internationally active Austrian IT technology group S&T AG is establishing an ITSM competence center in Austria using the USU service management suite Valuemation. In addition, S&T will market the USU software on the basis of a partner agreement and implement it in accordance with the ITIL® standard.

For larger companies, optimum control of all service processes is a major contribution to competitiveness. USU’s Valuemation suite is used not only in IT, but also in other service areas such as order processing, human resources, facility management, field service management, return management (RMA) and in the service/product development process. The portfolio of USU’s partner S&T AG includes consulting, implementation, operation and licensing of IT and enterprise service management solutions based on Valuemation. In addition, the software can be offered as a service via the georedundant data center operated in Austria. S&T AG not only offers the ITSM solution to third parties, but also rolls it out internally throughout the group to control all service processes.

"The use of Valuemation is strategic for us. Due to its high flexibility and adaptability, we use the tool for the complete process control of our services, thereby increasing efficiency at the same time. S&T customers also benefit from the use of standardized service modules for transparent, worry-free IT operations and can concentrate better on their core business," explains Hannes Föttinger, Head of ITSM & Business Efficiency at S&T.

"For us, S&T is a very important competence partner for the Austrian and Eastern European market, able to provide customers with individual on-site support and not only keep an eye on the IT world, but also on service processes as a whole," says Peter Stanjeck, Managing Director of USU GmbH.