Sep 16, 2015

You can’t get any better: Pink Elephant certifies USU Valuemation 4.5 in 15 ITIL® processes

IT service management software “made in Germany” is more powerful than most international competitors! That has been confirmed by Pink Elephant, the globally acknowledged and accredited assessor of the ITIL® licensor AXELOS, which has awarded the new certificate PinkVERIFY™ to USU Valuemation 4.5.

USU Valuemation was certified 15 ITIL® processes, the maximum possible number. Apart from USU, there are currently only 8 vendors worldwide who have achieved that. We are also one of the few European vendors to offer software, consulting on implementation and support from a single source in the DACH region.

In the course of the more than 40-hour certification process, the ITIL® experts examined whether the criteria from more than 500 use cases were met by the tool and documentation. The performance and power of USU Valuemation were analyzed in detail and verified on the basis of extensive questionnaires.

USU Valuemation 4.5 meets maximum ITIL® requirements

This is the sixth time USU AG has gained ITIL® certification for its ITSM software Valuemation since 2007. Compliance with the ITIL® best practices has since been confirmed by various ITIL® experts, including Pink Elephant, Axelos, Glenfis and SERVIEW. The new certificate confirms that the tool complies with these 15 ITIL® processes:

Availability Management, Capacity Management, Change Management, Event Management, Financial Management for IT Services, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfillment, Service Asset & Configuration Management, Service Catalog Management, Service Level Management, and Service Portfolio Management

Renewed successful ITIL® certification is confirmation for USU AG that its ITSM solutions are unswervingly geared to ITIL®: “We’ll continue to focus on a high degree of standardization and supporting ITIL® best practices. That means we can offer many processes out of the box and implement them quickly for our customers. At the same time, our ITSM suite USU Valuemation is distinguished by its high adaptability to specific processes and requirements, a quality that is especially appreciated by large and medium-sized enterprises,” emphasizes Peter Stanjeck, who is responsible for Product Management and a member of management.

One Tool for All Cases

Mapping of all ITSM processes in a single solution, the consistently high, cross-process automation of routine workflows and consolidation of data with a high level of quality (“single source of truth”) means that IT organizations can demonstrably increase their efficiency in IT service management.

Apart from “traditional” IT disciplines, USU Valuemation 4.5 meets the highest demands for user-friendly IT support with new functionalities for self-service, ordering personalized IT assets and services from a service shop or supporting mobile users and service staff. At the same time, the ITSM suite gives internal and external IT service providers extremely efficient support in planning, delivering, monitoring and billing high-quality IT services.

We’ll be pleased to show you how you make your IT more efficient and your end users happy with USU solutions for IT service management. Take the opportunity to gain insight into our offering in an online conference. Interested? If so, then take the time to contact us!

About Pink Elephant

Pink Elephant is an internationally recognized ITIL® certification company and, alongside Glenfis AG (Switzerland), the only accredited assessor of the ITIL® licensor AXELOS. Certification is conducted by auditors who have many years of ITSM experience and are ITIL® experts.

PinkVERIFY™ is an objective ITSM software assessment methodology based on published functional and integration criteria. It has been developed by Pink Elephant and has been used since 1998.

USU Valuemation 4.5 is listed as an ITIL®-certified tool on Pink Elephant’s website.