Aug 30, 2016

USU Valuemation Suite Certified by Pink Elephant in 16 ITIL® Processes

There are currently only two software vendors worldwide who have been certified by Pink Elephant in 16 ITIL® processes – including USU AG, the first and to date only one in German-speaking regions to hold this accolade. Pink Elephant, the world’s best-known certification organization, confirms that USU AG and its Valuemation software suite ensure maximum process compliance in the highest possible number of 16 ITIL® processes. The IT service management suite Valuemation – “software made in Germany” – has thus proven again that it is more powerful than that from most international vendors.

On July 27, 2016, the Valuemation 4.5 software from USU AG was awarded the certificate “PinkVERIFY™ 2011”, which confirms that the USU suite ensures maximum process compliance and compliance with current ITIL® best practices. This certificate is very important for many companies in procuring and choosing a tool: It is official proof that the certified software fully covers all relevant processes in IT service management (ITSM), enables a high degree of automation across processes, and offers a high quality of data thanks to seamlessly intermeshing processes.

Standardized Processes and Maximum Agility in Harmony

Renewed successful ITIL® certification is confirmation for USU AG that its ITSM solutions are unswervingly geared to ITIL®: “The focus of our development work for many years has been on a high degree of standardization and supporting ITIL® best practices. That means we can offer many processes out of the box and implement them quickly for our customers with the aid of tools. At the same time, our ITSM suite Valuemationtypo3/#_msocom_1 is distinguished by its high flexibility and adaptability to company-specific processes, qualities that are especially demanded by large companies and SMEs,” emphasizes Peter Stanjeck, who is responsible for Product Management and a member of management at USU AG.

Maximum ITIL® Compliance in 16 Processes

This is the eighth time USU AG has gained ITIL® certification since 2007. Valuemation’s compliance with the ITIL® best practices has since been confirmed by Axelos and other ITIL® assessors and experts, including Pink Elephant, Glenfis and SERVIEW. Certification by Pink Elephant was the most complex and time-consuming procedure of them. It took eight days, during which the software was analyzed and assessed down to the smallest detail in more than 500 use cases.

According to PinkVERIFY™, the USU Valuemation 4.5 suite meets the requirements for the following 16 ITIL® processes: Asset Management, Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfillment, Service Asset & Configuration Management, Service Catalog Management, Service Level Management and Service Portfolio Management.

About Pink Elephant

Pink Elephant is an internationally recognized ITIL® certification company and, alongside Glenfis AG (Switzerland), the only accredited assessor of the ITIL® licensor AXELOS. Certification is conducted by auditors who are ITIL® experts who have many years of ITSM experience.

PinkVERIFY™ is an objective ITSM software assessment methodology based on published functional and integration criteria. It has been developed by Pink Elephant and has been used since 1998.

USU’s Valuemation 4.5 software is listed as a certified tool on Pink Elephant’s website.