USU white paper: Discovering hidden optimization potential through dynamic analyses
IT organizations require extensive reports in order to be able to analyze, monitor and manage their internal IT processes. As a rule, this involves static reports from the IT service management tool or Excel. These reports are useful for displaying KPIs and helping you recognize negative trends, but if the KPIs deviate from the target values, this raises new questions that a static report cannot answer.
Dynamic evaluations from a self-service BI solution are needed to analyze the causes of problems in greater depth and identify opportunities for optimization. This white paper looks at the basic functions of self-service BI solutions and explains practical application scenarios.