Via Don Luigi Sturzo, 36
73100 Lecce
Italy

+39 08 32318300
+39 17 82224645
commerciale@albaproject.it
www.albaproject.it

Alba Project was set up in September 2003 and since then successfully develops, year by year, models and methodologies for computer applications able to increase efficiency and profitability of business processes in complex organizations.

The company-related business (B2B) is based on two integrated and complementary units:

Executive strategic consulting and implementation of systems in the following fields: Service Level Management (SLM), Big Data & Cloud Computing, Business Process Modelling & Notation (BPMN).

Design, development and maintenance of software solutions, standard or customized. Alba Project develops web platforms for e-learning, e-participation, and e-commerce that require an advanced management of multimedia contents and of virtual communities.

Alba Project gained a remarkable experience working with small, mid- and big-sized companies. Scientific methodology, team work and training increase, year by year, the competences. The company works together with the University of Salento (Italy) and supports the research & development of ICT innovative projects. Alba Project promotes the achievement of Microsoft, Oracle, Prince2 and ITIL (Information Technology Infrastructure Library) certifications.

Beim Glaspalast 1
D-86153 Augsburg
Germany

+49 (821) 5 67 08-0
+49 (821) 5 67 08-19
info@baramundi.de
www.baramundi.de

baramundi software AG is headquartered in Augsburg. The products and services of the company, which was founded in 2000, are fully Made in Germany. baramundi successfully works with partner companies around the world in sales, consultancy, and user support.

With its strong network of partners, baramundi supports all areas of your IT service management. Thanks to the close interaction of specialist solutions with baramundi Management Suite, you get the benefit of years of experience, outstanding expertise and proven practicality.

Dresdner Straße 47
1200 Wien
Austria

+43 1 20777-0
info@csc.com
www.csc.com

What We Do: CSC leads clients on their digital transformation journey, providing innovative next-generation technology solutions and services that leverage deep industry expertise, global scale, technology independence and an extensive partner community. View our company profile infographic.

We Do Amazing Things: Our people help commercial and international public sector clients solve their toughest challenges by modernizing their business processes, applications and infrastructure with next-generation technology solutions. Browse hundreds of our client success stories.

Fifty+ Years of Success: It started with two men who had a dream. From the moment CSC was born on April 16, 1959, ingenuity has been a driving force behind our success. Explore our rich history.

We are Located Where Our Clients Need Us: In addition to our headquarters in Tysons, Virginia, USA, and with major offices across the globe, our 66,000 professionals serve clients in more than 60 countries.

Wilhelm-Schickard-Straße 7
72124 Pliezhausen
Germany

+49.7127.970-000
kontakt@datagroup.de
www.datagroup.de

DATAGROUP is a leading German IT service company. Over 1,400 employees at 16 locations across Germany design, implement, and operate IT infrastructure and business applications such as SAP.

With its product CORBOX, DATAGROUP is a full-service provider, serving over 360,000 global IT workstations for medium and large enterprises as well as for public-sector clients. In other words: We manage IT.

Markt 16
04109 Leipzig
Germany

+49 341 42649-99
+49 341 42649-98
anfrage@ewerk.com
www.ewerk.com

EWERK – we shape digital worlds. For almost 25 years, over 500 European companies in energy, municipal supply, education, healthcare, automotive und e-commerce have put their trust into our IT and project expertise. We support our clients in sustainable growth – through more efficient digitalized processes, with clever online portals, and through interactive brands. Digitalization creates value: ewerk.com / blog.ewerk.com

Tal 11
80331 München
Germany

+49 89 189 04 775-0
+49 89 189 04 775-99
info@exccon.com
www.exccon.com

exccon is the specialist in process-oriented business solutions. The strengths of the consulting and service company, which was founded in 1996, are designing and optimizing processes in all operating segments. To enable that, exccon selectively pools expertise and offers an extensive range of services in the fields: consulting, technology, processes and dedicated solutions, such as the service management solution ServiceNow. exccon was a partner for them in Germany right from the very start.

In addition, exccon education ensures efficient knowledge transfer by means of in-house and open training courses to enable successful service and project management based on ITIL®, Prince2® and Agile Scrum and offers COBIT5® training in governance.

The nationwide solution provider’s maxim is to focus on business needs, process orientation and a rapid increase in productivity. exccon AG currently employs around 80 committed and dedicated Project Consultants, Process Consultants and Technical Consultants, some of whom have more than 20 years of experience. Their consulting, transition and integration services are based on tried-and-proven service matrices, templates and process management methods. exccon’s customers include prestigious companies from the SME sector, large enterprises, industrial firms and the public sector, such as utilities, savings banks and financial organizations, automobile manufacturers, service providers, retail groups and scientific organizations.

exccon AG is headquartered in Munich. Its founders Klaus Brzezek, Marco Geier and Melhem El-Achkar contribute decades of experience in management, process and solution consulting. ncc Management Consultants GmbH was incorporated in exccon in 2012. In the fall of 2015, the merger with ncc solutions GmbH enabled the company to further expand its expertise in service management solutions.

Via V.E. Orlando, 75
00185 Roma
Italy

+39 06 45443318
+39 06 45443197
info@hspi.it
www.hspi.it

HSPI SpA is a Management Consulting company which is active in some of the most relevant Italian service companies (both in private and in public sectors).

HSPI helps customers to obtain a better performance for their own organization by integrating Information Technology and Business Consulting in the following solution areas: ICT Governance, Demand Management & Enterprise Architecture, Budgeting & ICT Costing, Project & Change Management, Service Management & IT Outsourcing, Risk Management & Compliance.

Thanks to our experience and application of best practices (e.g. ITIL) we are able to support our customers through the whole ICT Governance project lifecycle, by designing the most appropriate solution in terms of organizational, process-related and technological aspects in order to improve the provided and/or expected IT quality services.

Most of the employees are certified professionals PMP, ITIL, CISA, CISSP, ISO 27001 LA, ISO 20000 and underwritten by a number of professional societies such as Psychologists, Engineers and certified accountants. HSPI is certified ISO 9001:2003 by TÜV.

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Via di Tor Pagnotta, 94
00143 Roma
Italy

+39 06 87725290
+39 06 87725292
info@isharingc.com
www.isharingc.com

Information Sharing Company (ISC) is an ICT company that offers and delivers advanced solutions, providing support to organizations in order to increase the efficiency and quality of services provided.

ISC's offering is based on the ability to deliver effective solutions that integrate innovative technologies and top quality products.

ISC brings together different skills around a single goal: the total efficiency. ISC is based on people, their expertise and the contribution they provide to create innovative solutions to generate added value for the customer. ISC has consolidated its knowledge specializing in the design and implementation of business-oriented Solutions.

Ascherothstraße 12
58093 Hagen
Germany

+49 2331 953893
+49 2331 953894
ralf.buchsein@kess-buchsein.de
www.kess-buchsein.de

KEep it Simple and Stupid: Die KESS IT Consulting & Training ist ein Beratungs- und Schulungshaus, das exklusiv in den Bereichen des IT Service Managements und Information Security Managements tätig ist. Mittlere und große Unternehmen aller Branchen finden in der KESS IT Consulting & Training einen Partner, der gemeinsam mit Ihnen Best Practice (ITIL, COBIT), bewährte Standards (ISO/IEC 20000, ISO/IEC 27001) und insbesondere Umsetzungserfahrungen aus verschiedenen Projekten auf die speziellen Aufgabenstellungen Ihrer Organisation zu adaptieren und Sie in die Lage versetzt Ihr IT Management zu optimieren.

KESS IT Consulting & Training arbeitet mit der USU-Gruppe im Bereich der Umsetzung von IT Service Management Lösungen und Prozesse partnerschaftlich zusammen.

Landwehrstraße 61
80336 Munich
Germany

+49 89 72498900
+49 89 72499765
info@linjal.de
www.linjal.de

LINJAL GmbH delivers solutions and consulting for managing IT service providers.
Our main focus is on improving the business performance of internal and external IT service providers by strengthening their control and agility.

Our tried-and-tested KPI and controlling model has been specifically developed for the IT market and enables quick and efficient performance analysis. All relevant aspects of service delivery are analyzed as part of that: from design of the portfolio and its marketing, operational services such as software development and operation, to internal and external billing.

Industry-specific key performance indicators are used to identify operational and strategic potentials and establish sustainable optimization mechanisms. At the same time, the KPI system introduced in this way supports all relevant organizational units and levels in accomplishing their controlling tasks purposefully and successfully. True to the motto Key to Performance, your company’s success is thereby improved lastingly.

Universitätsstraße 3
56070 Koblenz
Germany

+49 261 20 16 58 1 -0
+49 261 20 16 58 1 -19
info@nova-ratio.de
www.nova-ratio.de

The nova ratio AG is the leading German software manufacturer for the IT information management. For more than 20 years, their solutions have been efficiently ensuring that their customers – medium and large Enterprises – have up-to-date, comprehensive and reliable information about their total IT landscape available at any time.

The nova ratio AG is one of six tool providers worldwide who are verified by Oracle LMS for the data delivery in the context of a license review. All required data such as CPU, hardware, system and virtualization information, data base options and management packs are generated and conditioned automatically by the nova ratio Oracle DB Engine.

Münsterstraße 111
48155 Münster
Germany

+49 2506 9302-0
+49 2506 9302-23
info@noventum.de
www.noventum.de

noventum consulting is an internationally operating IT management consulting company. Founded in Münster in 1996, our activity focuses on Germany, where we serve our customers from our Münster and Düsseldorf locations. We are represented internationally in Turkey, South Africa and Luxembourg.

Our consulting approach encompasses strategic, process-related and technical aspects. It starts with an analysis of the impacts of technical, economic and social trends on IT, assists in identifying and formulating the IT strategy, and culminates in technical implementation. The focus of our service portfolio is on defining, optimizing and implementing business and IT processes.

Mildred-Scheel-Str. 1
53175 Bonn
Germany

+ 49 228 95 69 3-0
info@orbit.de
www.orbit.de

ORBIT Gesellschaft für Applikations- und Informationssysteme mbH (Bonn) has been a competent partner for comprehensive, tailored IT consulting since 1985. Customers benefit from a one-stop shop for hardware, software and services. As a full-line provider, ORBIT delivers solutions and services tailored to the customer’s requirements – from process and strategy consulting, complete infrastructures, customized collaboration and business intelligence solutions to mobility management and managed services. ORBIT is part of the Deutsche Telekom Group.

Landwehr 4
74232 Abstatt
Germany

+49 (0) 7062 9172-0
info@perinova.com
www.perinova.de

perinova IT-Management GmbH is highly specialized in the area of client management and client security. Based on this, perinova offers solutions for license and asset management augmented by contract management, service-charge allocation and help desk services.

As an independent consultant, perinova supports clients on a technical and commercial level by planning, developing and implementing IT-based solutions. Its portfolio of services covers the complete project scope of IT service management, from process consulting, to design, and on to implementation and operational support.

Burscheider Str. 424a
51381 Leverkusen
Germany

+49 (0) 2171 378 00 29
support@quadranatec.de
www.quadranatec.de

quadranatec consulting e.K. specializes in implementing, maintaining and further developing IT service management (ITSM) processes both within IT and beyond it. Our holistic, integrated approach places top priority on customer satisfaction. In doing so, it emphasizes customer benefit, practical application and user acceptance. In our work, we can draw on our broad knowledge and experience gained in over 10 years of successfully deploying more than 40 installations.

Technologiepark 20
33100 Paderborn
Germany

+49 (0)5251 54009-0
+49 (0)5251 54009-29
info@raynet.de
www.raynet.de

Raynet GmbH is an innovative, technology-oriented service and product provider focusing on high performance Enterprise Application Lifecycle Management and has specialized in the implementation, training and management of IT projects, particularly in the areas of system and software management, software packaging, virtualization, software distribution, migration and client engineering.

Raynet provides enterprises with a best practices workflow model in this area and a suite of fitting technology products to automate the overall lifecycle under one homogenous user interface and a central repository. Raynet’s solutions are crucial to optimise software investments, drive compliance, and automate software application management.

Raynet GmbH is based in Paderborn, Germany with offices worldwide. After supporting over 600 customers in their OS migration, software packaging and deployment projects for years, Raynet has decided to enable a larger customer base to benefit from their expertise by developing a range of software products based on their empirical knowledge. Whether you are planning an OS Migration, a SAM project or the implementation of a software deployment tool, Raynet is your unique point of contact for best-of-breed people, products and services.

Gartenstraße 23
61352 Bad Homburg
Germany

+49 (0) 6172 17744-0
+49 (0) 6172 17744-99
info@www.serview.de
www.serview.de

SERVIEW is a unique business consulting firm with strong ideals. Values, philosophy and passion define everything we do. As an international company, we deliver the right skills and so help IT become a business partner.

We support our clients in core issues relating to IT management and IT organizational development. Consulting, training and coaching in the fields of IT governance, compliance, project and service management are the components of our service. Acknowledged standards and best practices supply the methodological foundation. They include COBIT®, ITIL®, PRINCE2® and others.

For more than 10 years, we have achieved excellent results for our clients – results that not only have a financial impact, but are tailored and holistic solutions that pave the way to successful business IT integration and partnership.

Bürgermeister-Wegele-Str. 12
86167 Augsburg
Germany

+49 (0) 821 7476 853
orchestra@soffico.de
www.soffico.de

soffico GmbH develops and implements advanced, sophisticated software solutions to optimise business and communication processes. Exceptional technical know-how and profound industry knowledge are our hallmark. Our visionary thinking and modular concepts enable us to develop future-proof, sustainable and efficient software solutions that guarantee interoperability for fast and secure data transmission. Extremely simple handling, high quality, and all-round service underpin the success of our products.

We have created a corporate culture based on the fundamental values of sustainability, responsibility and trust. High environmental and ethical standards play a key role. A keen awareness of social responsibility is equally important to us. Over the past few years, our workforce has grown in proportion to the company itself. Currently, more than 30 motivated and dedicated staff devote themselves to finding and implementing the best solution for your requirements.

Linzer Straße 16e
4221 Steyregg
Austria

+43 (0) 732 794479 0
+43 (0) 732 794480
kontakt@softpoint.at
www.softpoint.at

Softpoint has operated in the Austrian market since 1987. Over this period of almost three decades, we have positioned ourselves as leading specialists in IT service management.

Softpoint stands for comprehensive know-how, competence and reliability. Our partners value the many years of cooperation with our company; we leave short-term, fleeting jobs to others.

Almost without exception, our customers are long-standing business partners whom we support with our team of 30 committed specialists. And we are very proud of the fact that our list of references now reads like a “who’s who” of the Austrian economy and industry.

The partnership with USU AG enables us to go one step further in the services we offer our customers. As the largest European provider of IT and knowledge management solutions, USU supplies us with additional know-how in the field of IT analytics that complements our portfolio perfectly.

A win-win situation for everyone involved and an alliance for the future.

Boschstraße 5
24118 Kiel
Germany

+49 431 23969-206
knielsen@vater-gruppe.de
www.vater-gruppe.de

Your contact:

Kai Nielsen, Key Account Manager – IT Services & Solutions

Founded in 1997, we are one of the leading IT service providers in Northern Germany. Our innovative technological expertise coupled with many years of experience and cooperation with prestigious partners has helped fashion a group that accompanies you in all phases of your IT.

USU AG’s portfolio helps us control service management centrally together with you. That means you can outsource internal service processes and delegate them to experienced hands without any qualms. The change in internal processes and the growing number of technical inquiries and orders are handled efficiently by the central support system. All orders to IT are entered and carried out in a structured manner with it.

With this service management portfolio and our cross-industry service know-how in strategic and operational IT service management, you obtain an overview of your IT processes and IT infrastructure. That means we at Vater can transparently plan, charge and actively manage IT services.