Valuemation Field Support Manager

The Valuemation Field Support Manager is an extension to USU’s Valuemation Suite for mobile devices. With the app, IT service and support staff also use familiar functions and processes on smartphones or tablets. That enables them to respond more agilely to problems and requirements as part of incident or asset management, for example, and be given ideal support in handling tickets quickly and efficiently regardless of their workplace or where they are on assignment.

Mobile Support
The user interface of the Field Support Manager: personal start page, step-by-step ticket creation and service request approval

Benefits

The Field Support Manager enables you to

  • Respond faster on the road, because you are shown personal tasks, tickets, current notifications on incidents, approvals that are still required, etc., immediately on your home page
  • Enter, handle and close tickets directly using an app on your mobile device, independently of your workplace
  • Carry out a quick and easy inventory of devices directly using the scanner in your smartphone app
  • Use the familiar functions and all available information on objects from Valuemation by means of an app, including on mobile devices

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