Valuemation: Your software for IT service management

The modular product suite with tried-and-tested ITSM solutions

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Set store by the ITSM tool with maximum ITIL® compliance

The ITSM software Valuemation has been audited on several occasions by internationally acknowledged organizations such as Pink Elephant, AXELOS and SERVIEW and certified for ITIL® compliance. Our ITSM tool “made in Germany” is more powerful than most international competitors! Pink Elephant confirms that: Valuemation is currently just one of the two ITSM tools worldwide to have been awarded a certificate for all 16 ITIL® processes (see PinkVERIFYTM toolsets).

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  • IT Service Management
  • HR Service Management
  • Facility Service Management
  • Customer Service Management
  • Marketing Service Management

Cut costs throughout the company with enterprise service management

Basically, Valuemation can be used as an enterprise service management tool in all service areas of a company. Users need just a single self-service application for submitting all service requests, and the service areas reduce costs by sharing a tool. Valuemation has been awarded the seal of quality “SERVIEW CERTIFIEDTOOL” by the independent management consulting firm SERVIEW GmbH in five different categories

In this white paper, you can learn how enterprise service management solutions can be used across departments to digitize all the service processes of a company.

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Use independent market studies to underpin your decision

In its market study for 2017, the German analysis firm Research in Action compares the 20 best vendors of IT and enterprise service management software. 500 IT budget managers from Germany were surveyed as part of it. The result: The USU software Valuemation is rated best when it comes to customer satisfaction plus value for money.

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Choose an ITSM tool that adapts to your needs

Valuemation is shipped in a standard configuration that allows you to start using it right away. However, the software can also be customized to your needs virtually without limitation.

Choose a vendor who understands you

We want to hear your feedback. That means you can actively shape the next development steps and obtain an early insight into new product generations and planned new features.

Stay flexible – also in your choice of operating model

Valuemation is offered as an on-premise and SaaS solution. That means you can select the operating model that’s right for you. You can change it at any time: For example, you can start by using the SaaS version of your ITSM tool and then later decide in favor of the on-premise one. Or start with the on-premise version and outsource operation later to a SaaS solution.

If you pursue the following objectives, we’re the right place for you:

Valuemation compared with other ITSM tools
If you decide for a new ITSM software you should consider these criteria in your selection process.

Comparison of tool / vendor Tool x Valuemation Tool y
Excellent references - Software made in Germany ? ?
Can be used company-wide (IT, HR, Facility, Field Service...) ? ?
Highest ITIL® compliance - global leadership ? ?
Unlimited integration capabilities for complex environments ? ?
Self-service with highest user acceptance ? ?
Active contribution of users/clients to development roadmap ? ?
Top grades for customer satisfaction and price/performance ratio ? ?
Unlimited flexibility through customizing ? ?
Investment security due to the vendor's financial power and stability ? ?

More information

Expert information

Specialist articles and white papers on the subject of IT Service Management

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Solution flyer

Objectives, functions and benefits of the Valuemation solutions

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Peter Stanjeck
Head of Product Management

+49 7141 4867-329
ps(at)usu.de
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Peter Stanjeck

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Try out the service management software Valuemation for yourself – free of charge and without obligation.

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