Valuemation: Ihre Software für das IT Service Management

Valuemation: Your software for IT service management

The modular product suite with tried-and-tested ITSM solutions


Choose an ITSM tool that can grow with your needs

With Valuemation you can choose which modules you want to start with. Additional modules can be added at any time if required.

The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.

In addition, Valuemation can also be used at any time in other service areas and thus as a central tool for Enterprise Service Management throughout the company.

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Rely on an ITSM tool certified by independent organizations

The ITSM software Valuemation has been audited on several occasions by internationally acknowledged organizations such as Pink Elephant, AXELOS and SERVIEW and certified for ITIL® compliance. Our ITSM tool “made in Germany” is more powerful than most international competitors! Pink Elephant confirms that: Valuemation is currently just one of the two ITSM tools worldwide to have been awarded a certificate for all 16 ITIL® processes (see PinkVERIFYTM toolsets).

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These 16 ITIL® processes have been tested and certified by Pink Elephant

Asset Management Managing IT assets throughout the entire lifecycle
Availability Management Measuring and controlling the availability of IT services
Capacity Management Measuring and controlling the IT infrastructure‘s performance
Change Management Secure planning and implementation of changes in the IT infrastructure
Event Management Monitoring the IT infrastructure and identifying bottlenecks and failures
Financial Management Planning, calculating, controlling and charging of IT budgets and IT service costs
Incident Management Reporting, processing and resolving malfunctions in IT operations
IT Service Continuity Management Identifying risks to IT operations, implementing preventive measures and introducing robust recovery procedures
Knowledge Management Ensuring and making available know-how within IT and for end users
Problem Management Analyzing and permanently eliminating repetitive IT operations issues
Release & Deployment Management Planning, managing and productive implementation of software releases
Request Fulfillment Processing of requests and orders (service requests) from end users
Service Asset & Configuration Management Managing infrastructure components and their interdependencies for IT services
Service Catalog Management Documenting available IT services and enabling end-users to access them
Service Level Management Managing, verifying and securing the promised performance parameters of IT services
Service Portfolio Management Managing scheduled, current and shutdown services

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  • IT Service Management
  • HR Service Management
  • Facility Service Management
  • Customer Service Management
  • Marketing Service Management

Cut costs throughout the company with enterprise service management

Basically, Valuemation can be used as an enterprise service management tool in all service areas of a company. Users need just a single self-service application for submitting all service requests, and the service areas reduce costs by sharing a tool. Valuemation has been awarded the seal of quality “SERVIEW CERTIFIEDTOOL” by the independent management consulting firm SERVIEW GmbH in five different categories

Market Study 2018 by Research in Action

Use independent market studies to underpin your decision

In its market study for 2018, the German analyst firm Research in Action compares the 20 best software providers in the field of IT and enterprise service management. 750 IT budget managers from Germany were interviewed. The result: USU's Valuemation software is ranked first in terms of customer satisfaction and USU is one of the top 3 market leaders.

Ready the market study now

Market Study 2018 by Research in Action

Choose an ITSM tool that adapts to your needs

Valuemation is shipped in a standard configuration that allows you to start using it right away. However, the software can also be customized to your needs virtually without limitation.

Choose a vendor who understands you

We want to hear your feedback. That means you can actively shape the next development steps and obtain an early insight into new product generations and planned new features.

Stay flexible – also in your choice of operating model

Valuemation is offered as an on-premise and SaaS solution. That means you can select the operating model that’s right for you. You can change it at any time: For example, you can start by using the SaaS version of your ITSM tool and then later decide in favor of the on-premise one. Or start with the on-premise version and outsource operation later to a SaaS solution.

If you pursue the following objectives, we’re the right place for you:

Valuemation compared with other ITSM tools
If you decide for a new ITSM software you should consider these criteria in your selection process.

Comparison of tool / vendor Tool x Valuemation Tool y
Excellent references - Software made in Germany ? ?
Can be used company-wide (IT, HR, Facility, Field Service...) ? ?
Highest ITIL® compliance - global leadership ? ?
Unlimited integration capabilities for complex environments ? ?
Self-service with highest user acceptance ? ?
Active contribution of users/clients to development roadmap ? ?
Top grades for customer satisfaction and price/performance ratio ? ?
Unlimited flexibility through customizing ? ?
Investment security due to the vendor's financial power and stability ? ?

More information

Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

I want to learn more

Your contact

Michael Münch
Executive Solution Architect

+49 7141 4867-610

Would you like to test?

Try out the service management software Valuemation for yourself – free of charge and without obligation.

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