Valuemation Field Support Manager
The Valuemation Field Support Manager is an extension to USU’s Valuemation Suite for mobile devices. As a result, IT service and support staff also use familiar functions and processes on smartphones or tablets. That enables them to respond more agilely to problems and requirements as part of incident or asset management, for example, and be given ideal support in handling tickets quickly and efficiently regardless of their workplace or where they are on assignment.
The Field Support Manager enables you to
- Work independently of your workplace or location, since you can record tickets directly and edit and close them efficiently on your mobile device
- Rectify problems faster, since you can access detailed, location-specific information on tickets, services and assets to do so
- Respond rapidly, because you are shown personal tasks, tickets, current notifications on incidents, etc., directly on your individual home page.