The software for IT analytics

Role-based dashboards – example: Incident Management

Monitor, analyze and control your IT processes

Valuemation Analytics is a specific analytics solution for IT service management that enables comprehensive analysis, monitoring and controlling of all IT processes.

Valuemation is thus an efficient aid for IT managers and process owners in controlling and optimizing the complete IT service value chain:

  • Role-based, interactive dashboards provide information on the current status.
  • Ad-hoc analyses by means of self-service BI support problem analysis.
  • Predefined IT key performance indicators mean you can start using the solution right away, without the need for a costly, time-consuming BI project.
  • Available adapters enable rapid integration with numerous data sources.

Examples of dashboards:

Dashboard Service Manager
Example of a predefined dashboard for a service manager based on best practices from ITIL®, COBIT® and ISO 20000.
Dashboard for Incident Management
Example of a predefined dashboard for an incident manager – for the use via web client or on mobile devices.
Dashboard Change Management
Compare your data using the suitable type of chart – in the example: changes per status and category.
Dashboard Customer Satisfaction
Recognize interrelationships and potential effects quickly – for example between a service downtime and customer satisfaction.
Dashboard Service Level KPIs
Interpret your data quickly and obtain information at a glance – by values formatted in color in tabular or chart form.

See the current status of your IT processes at all times

Valuemation Analytics keeps you up-to-date anytime, anywhere, with preconfigured dashboards for your specific role and in all relevant ITIL® processes:

  • Graphical depiction of important IT key performance indicators means you can identify trends and deviations at a glance.
  • You analyze weak points and dependencies in your IT operations in a targeted manner.
  • You can take corrective action even before a service level is violated.

Examples of dashboards:

Dashboard Service Manager
Example of a predefined dashboard for a service manager based on best practices from ITIL®, COBIT® and ISO 20000.
Dashboard for Incident Management
Example of a predefined dashboard for an incident manager – for the use via web client or on mobile devices.
Dashboard Change Management
Compare your data using the suitable type of chart – in the example: changes per status and category.
Dashboard Customer Satisfaction
Recognize interrelationships and potential effects quickly – for example between a service downtime and customer satisfaction.
Dashboard Service Level KPIs
Interpret your data quickly and obtain information at a glance – by values formatted in color in tabular or chart form.

Examples of ad-hoc analyses and reports:

Service Intelligence allows you to analyze your data simply and intuitively – even if you don’t have deep technical know-how.
Analyze your IT process data, recognize interrelationships and trends, and identify problems or incidents quickly and in a targeted manner.
Incident drill-down with Valuemation Analytics
In your investigation of causes, drill down as deep as you like in your data – and so obtain a better overview and a detailed understanding.
Ticket analysis with Valuemation Analytics
Examine your data in any form to gain a rapid understanding and derive the right findings – for example by slicing & dicing or with filters you can create easily by drag & drop.
Recognize interrelationships and potential effects quickly – for example the influence of the number of incidents on the solution and closing time.

Uncover hidden potential for optimization with self-service BI

If IT key performance indicators are outside the specified range, the cause must be investigated. The self-service BI function of Valuemation Analytics helps you in that:

  • Create customized ad-hoc analyses and reports on your own by drag & drop.
  • Find hidden causes of problems by comparing, clustering and correlating different data sets.
  • Become independent of BI or reporting experts, since you did not need any database know-how.

In this white paper, you can learn about the basic functions of self-service BI solutions and get to know practical application scenarios..

Download the white paper!

Get up and running immediately with preconfigured IT KPIs

With Valuemation Analytics, you use predefined, out-of the-box KPIs pertaining to your IT service processes. These IT key performance indicators are based on best practices from ITIL®, COBIT® and ISO 20000 and on our extensive know-how from more than 35 years of experience in ITSM projects.

  • Benefit from a complete set of tried-and-tested, ITIL®-compliant IT KPIs.
  • Get started quickly after a rollout lasting just a few days, without the need for the usual costly, time-consuming BI projects.
  • You can later add custom data and key performance indicators to the self-service BI solution at no great effort.

Merge process data from different sources

The self-service BI functionality of Valuemation uses a BI-based approach that has been specifically developed for IT service management and analyzing IT big data:

  • Extraction, transformation and loading (ETL) of data from any sources
  • Storage and historicization of it in a data warehouse
  • Processing of data for analysis and reporting, as well as visualization

More information

Recorded webinar

Analyzing and controlling your IT processes on the basis of KPIs

Watch now

Technical information

Specialist article and white paper on the subject of IT analytics

Download now

Solution flyer

Objectives, functions and benefits of Valuemation Analytics

Download now

Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Peter Stanjeck
Head of Product Management

+49 7141 4867-329
ps(at)usu.de
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Peter Stanjeck

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