The software for your IT service catalog and service level agreements (SLAs)

Controlling of processes throughout the service supply chain

Control your entire service supply chain

Valuemation helps you establish and administer your IT service portfolio:

  • Definition of the service portfolio (service pipeline, service catalog, retired services)
  • Presentation of customer-specific service catalogs
  • Mapping of all application and delivery processes
The Valuemation service model
Overview of business IT services in the service map

Specify the service offering and required resources

The Valuemation service model gives you total flexibility in defining your services:

  • Definition of templates for new services to be created
  • Description of services with service parameters and options that can be configured as desired
  • Decomposition of services into standard service components and service assets
The Valuemation service model
Overview of business IT services in the service map
The Valuemation service shop
Personalized products and services for selection in the service shop

Offer your services in a service shop

Service shops present personalized service catalogs and allow orders to be placed:

  • Presentation of customer-specific and personalized service catalogs
  • Querying of the available options in the ordering process and updating of the total price
  • Initiation of the service request process in response to an order
The Valuemation Business Process Manager
Detailed modeling and description of processes

Configure and automate your service processes

Configurable processes enable provisioning to be standardized and automated:

  • Mapping of any desired approval procedures for ordering (service request)
  • Flexible modeling of the provisioning processes (request fulfillment) by means of Business Process Modeling Notation (BPMN)
  • Full automation of provisioning processes, such as software distribution
  • Transfer of the called-off services to customer-specific billing
The Valuemation Business Process Manager
Detailed modeling and description of processes
The Valuemation Service Level Manager
Monitoring of service availability and agreed service levels

Monitor your services and SLAs

Service monitoring helps control fulfillment of active service level agreements:

  • Presentation of all active, customer-specific service instances and their SLA status
  • Measurement of service availability thanks to integration with monitoring tools (see also Valuemation IT & business service monitoring)
  • Customer-specific evidence of service delivery by means of SLA reporting


More information

Technical information

Specialist article and white paper on the subject of IT service management

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Solution flyer

Objectives, functions and benefits of the Valuemation solution for service catalogs & SLAs

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Module flyer

Objectives, functions and benefits of the Valuemation modules for service catalogs & SLAs

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Manfred Heinz
Executive Solution Architect

+49 7141 4867-230
mh(at)usu.de
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Manfred Heinz

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