The software for your
IT service desk

Valuemation: Processing of tickets within the Incident Management
Analysis and processing of tickets with the Valuemation Incident Manager

Enter and handle tickets efficiently

Valuemation helps the IT service desk control and carry out all support activities with ITIL®-based processes.

  • Entry of incident reports, general inquiries or service requests
  • Ticket creation by e-mail, SMS, event monitoring or interface
  • Automatic classification and routing of tickets
  • Handling and resolution of tickets on the basis of the concluded service level agreements (SLAs)
  • Transparent presentation of and feedback on the processing status 
Valuemation: Self-Service im IT-Support
Intuitive Bedienung und relevante Informationen per Self-Service

Offer your end users outstanding self service

The integrated self-service solution pools all services and information of an IT service provider for end users in a single channel.

  • Input and tracking of the status of tickets (incidents and service requests)
  • Automatic searches in the knowledge base
  • Notifications of known Incidents from IT
  • Communication by Support Chat

Valuemation: Self-Service im IT-Support
Intuitive Bedienung und relevante Informationen per Self-Service
Valuemation: Lösen von Tickets mit dem Knowledge Manager
Recherche und Kennzeichnung von Lösungsanleitungen als Favoriten direkt in der Ticket-Bearbeitung

Use existing knowledge for troubleshooting

The integrated knowledge base supports knowledge transfer and increases the first call resolution rate.

  • Provision of up-to-date, quality-assured knowledge
  • Configurable document types, such as troubleshooting, instructions, checklist, etc.
  • Automatic attachment of used solutions to tickets

Incidents dashboard
Optimization and control of ticket resultion with KPIs

Measure and optimize service performance

The integrated IT analytics solution supports process owners in monitoring and optimizing ITIL® processes on the basis of KPIs.

  • Role-based, interactive dashboards provide information on the current status.
  • Ad-hoc analyses by means of self-service BI support problem analysis.
  • Predefined IT key performance indicators mean you can start using the solution right away, without the need for a costly, time-consuming BI project.
  • Available adapters enable rapid integration with numerous data sources.

Find out more

Incidents dashboard
Optimization and control of ticket resultion with KPIs

More information

Technical information

Specialist article and white paper on the subject of IT service management

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Solution flyer

Objectives, functions and benefits of the Valuemation service desk solution

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Module flyer

Objectives, functions and benefits of the Valuemation service desk modules

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Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Your contact

Michael Münch
Executive Solution Architect

+49 7141 4867-610
mm(at)usu.de
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