We offer you extensive support services so that you can use your Valuemation productively at all times. You can use them free of charge under your usage and maintenance agreement.
- Assistance in questions relating to operation and with problems and incidents
- Ticket acceptance and handling by our first level support with a callback service
- Troubleshooting by our second and third level support
- Shipment of releases and provision of hotfixes
- Support for installations and updates
- Online documentation/help
We also offer you extended support services, ranging up to 24x7 support, which you can conclude as a service level agreement in addition to your maintenance agreement for a charge.
We’ll be pleased to provide you with information on how we can cater for your support needs optimally and flexibly. Interested? If so, then take the time to contact us!