Selection of an ITSM tool:

Catalog with detailed requirements
for tool selection

USU White Paper: ITSM tool selection (requirements catalog)

Excel tool: Detailed requirements for an ITSM tool

The range of IT service management tools on offer has become very confusing. According to Gartner, there are currently more than 400 companies offering tools in different performance and price categories. As a supplement to the white paper "Procedure in choosing an ITSM tool - A Best Practices Guide", you can use this Excel-based catalog of requirements to evaluate ITSM software vendors and their tools in detail, which you have shortlisted after an initial selection based on the catalog of rough criteria.

The requirements catalog contains around 400 weighted evaluation criteria that can be supplemented and adapted to your requirements. You benefit from the accumulated expertise from numerous tenders and projects. Together with your tender documents, you can then send this catalog of requirements to the suppliers for their own information.

Thank you for your interest!

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