Selection of an ITSM vendor and ITSM tool

Catalog with rough criteria
for vendor selection

USU White Paper: ITSM tool selection (rough criteria)

Excel tool: Criteria for identifying potential vendors

The range of IT service management tools on offer has become very confusing. According to Gartner, there are currently more than 400 companies offering tools in different performance and price categories. In addition to the white paper "Procedure in choosing an ITSM tool - A Best Practices Guide", you can use this Excel-based catalog of criteria to pre-select potential vendors.

With this Excel tool, you can pre-select vendors based on approximately 60 weighted evaluation criteria and also adapt the criteria catalog to your requirements. You benefit from the expertise gathered from numerous tenders and projects. This catalog of criteria is supplemented by a detailed catalog of tool requirements as a basis for your bid invitation/tender.

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