Baloise Group: Systematic IT Controlling
The Baloise Group – with headquarters in Basel, Switzerland – is a European provider of insurance and pension policies. The company uses a central service information platform based on USU’s Service Intelligence solution for group-wide analysis and processing of heterogeneously distributed IT data.
The project report describes the approach adopted by the Baloise Group in creating a key performance indicator (KPI) framework for being able to measure SLA fulfillment and how it established a central tool for reporting on the contractually agreed KPIs. Learn what benefits the Baloise Group obtains from USU’s solution for IT analytics – thanks to, for example, a high degree of transparency on services and their costs, in particular for IT service customers, as well as targeted optimization of service processes and lower costs as a result of automated reporting.
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