Case Study Canton of Zurich’s Building Department

Zurich Building Department: Systematic Customer Service

Canton of Zurich’s Building Department is a service company of the Canton’s administrative authorities. Its work mainly focuses on the fields of construction, planning and the environment. The organization uses USU’s Valuemation software as the central solution for internal input and controlling of service requests and for the use of customer service in IT and Human Resources, at the Real Estate Office and in the Civil Engineering department.

The project report describes how Canton of Zurich’s Building Department established a uniform service management system in IT and non-IT areas based on ITIL®-compliant processes. Learn what benefits the Building Department obtains from USU’s solution – thanks to, for example, significant cost reductions in service operations, efficient support of the complex process structure and shorter response and processing times for internal service customers.

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