Case Study Baloise Group

Baloise Group: Services with Security

The Baloise Group – with headquarters in Basel, Switzerland – is a European provider of insurance and pension policies. The company uses the USU Valuemation software as the central tool in IT service management to enable transparent, centralized administration of approximately 10,000 systems and 750 servers, as well as for standardizing, automating and monitoring IT service processes.

The project report describes how the Baloise Group consolidated a complex IT infrastructure with diverse applications in a central corporate IT department and established standardized, ITIL®-compliant service processes. Learn what benefits the Baloise Group and its IT service customers obtain from USU’s solution – thanks to, for example, effective, automated request control, customer-oriented service calculation and planning, and cause-based cost allocation.

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