Case Study MARKANT Handel und Service

Service is the Focus at MARKANT

MARKANT AG, which is headquartered in Switzerland, is the largest trading and service cooperative in Europe’s food industry. MARKANT Handels und Service GmbH provides a broad range of services, including in the IT arena, as the central competence center for all local companies. By rolling out an ITIL®-compliant IT service management system based on USU’s Valuemation solution, IT has established itself as a state-of-the-art service provider and value-generating factor.

Among other things, the project report describes how the company’s growth is supported by efficient service processes. Learn what benefits MARKANT obtains from USU’s solution – thanks to, for example, cost reductions due to process automation, a constantly high quality of service and demonstrable compliance with SLAs, as well as standardized service processes and audit compliant documentation.

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