Analyst’s report on service intelligence

Analyst’s report: Controlling IT services the smart way

Service intelligence is an approach based on business intelligence (BI) concepts aimed at creating a performance management system for IT services and so providing departments with proof of IT’s efficiency. Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, among other fields, explains in his Research Note how IT service delivery can be managed professionally with service intelligence.

In this analyst’s report, you can also learn how to measure and optimize services, as well as control them smartly, with a 360° view of them and with the aid of insightful key performance indicators. You also learn how to avoid impending loss of control and master increasing complexity. The report also deals with methodological and technological solution approaches.

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